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Business Relationship Specialist

3 months ago

Chalk River, Canada Canadian Nuclear Laboratories Full time

Are you ready for your next challenge? We are looking for a Business Relationship Specialist to act as a strategic business partner working the various business units and shares ownership for both business strategy and business value results. Do you have experience with management-level relationships and serving as a single point of focus, working to converge functions such as IT, HR, finance, etc. and one or more lines of business or value streams? If so, this may be the role for you



What you will be doing
  • Working with customers to identify opportunities to utilize new technology, explore options for automation, and consult on business investment proposals involving IM&T input to support them in achieving desired goals.
  • Working as the strategic interface with assigned areas of CNL for the purpose of business-IM&T strategy development, solution discovery, service management, risk management and relationship management.
  • Providing highly-valued, strategic consulting level support and guidance throughout key IM&T initiatives
  • Assisting in the communication of decisions, priorities and relevant information to IM&T and IS business stakeholders.
  • Coaching business leaders and enable them to articulate their function's (i.e. technology, people, etc.) needs and requirements that will advance business performance.
  • Partnering with enterprise architecture to develop and maintain multi-year business capability roadmaps.
  • Partnering with business transformation teams (change management) to ensure effective business transformation for all initiatives.
  • Partnering with the project/program/portfolio management organization (PMO) to ensure a healthy and well-managed initiative portfolio.
  • Partner with business leadership to plan new joint initiatives, evaluate proposals, and determine how they fit into business capability roadmaps and priorities.
  • Thinking strategically by identifying business function opportunities and the best-suited position for the function's adoption within the business partner organization. Measure adoption and work with business leadership to develop future roadmap and opportunities.
  • Identifying and integrate business partners' long-range plans into business capability roadmaps and priorities, as appropriate.
  • Briefing stakeholders on business partner plans.
  • Focusing on business value rather than solutions to develop ideas, including digital awareness, risk assessments, business continuity, and business capability requirements.
  • Building and manage the relationship team to ensure convergence and strategic partnering with the business partner team, including working closely with leadership as executive sponsors for each business partner.
  • Advocating for an awareness and focus on business partner strategic plans.
  • Correlating business value and priorities to planning activities and goal-setting.
  • Ensuring that project/program managers of business partner projects are knowledgeable about the business partner and their objectives; engage as a project/program stakeholder, including evaluating project efforts and progress against joint strategic plans and objectives.
  • Being creative and innovative with regards to your knowledge and awareness of industry trends and digital advances as they relate to new opportunities and business needs.
  • Evaluating joint initiatives as they relate to corporate strategy to ensure convergence and opportunities for measurable success.
  • Acting as the strategic interface between the BRS's function and business partner to stimulate, surface, and shape business demand and ensure that the potential business value from those assets and capabilities is captured, realized, optimized, and recognized.
  • Establishing and earn value-adding, strategic partner relationship maturity for yourself in the role of a BRS and for the entire function.
  • Developing a deep knowledge of the business partner’s business unit and build positive relationship development, both horizontally and vertically.
  • Ensuring business value realization and optimization, from value plans through consultancy, business case development, and financial awareness, managing expectations, and identifying opportunities to add value.
  • Ensuring project and initiative progress, including consistent and effective communication. This includes managing escalation and avoiding risk.
  • Educating business partners about processes, roles, and capabilities.
  • Establishing communication processes and channels across business functions.
  • Measuring and communicate business value realized with the business partner on a periodic basis.
  • Conducting positive negotiations with business lines around services provided by IS/IM&T
  • Having the ability to compromise, handle conflict, seeking common ground, articulate customer goals and staying focused on positive outcomes
  • Being responsible for ensuring oversight of metrics, goals, SLA’s and objectives that indicate risk to their clients business needs related to services provided by IS and IM&T
  • Adapting to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing need
  • Representing Integrated Services to company’s internal customers by promoting IM&T's vision, value, services, and capabilities
  • Recognizing problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others
What we are looking for:
  • University degree in a related field (mandatory)
  • MBA or related qualification Graduate degree or progressive educational certificate preferred
  • Business Relationship Management Professional (BRMP) preferred
  • Certified Business Analysis Professional (CBAP) preferre
  • 8+ years related experience; with 5+ years of experience facilitating the development and implementation of business initiatives and projects, based on management objectives
  • Relationship-building: Ability to listen, build rapport, and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional teams
  • Strategic thinker: Ability to map joint organizational vision and long-term thinking, imagination, and idea generation
  • Energy, focus, assertiveness, and diplomacy: Knowing when to push an agenda and when to let a situation develop, rest, or advance
  • Highly developed communication skills: Ability and comfort with working at executive levels
  • Highly skilled and experienced at negotiating conflict and problem-solving to achieve win win outcomes at a management levels: Exceptional ability to lead change using positive and collaborative methods
  • Leadership: Setting the standard for business management; Leading by example, mentoring, and motivating others in the BRS team and all around you Job/Industry
  • Ability to set expectations with business partners and effectively leverage governance for a positive business partner experience
  • Ability to influence and break down silos within an organization as well across organizations
  • Ability to focus on business value results, rather than solutions
  • Must have and maintain credibility with the business community
  • Must demonstrate acumen in business and function disciplines
  • Understand and integrate business strategies and trends in technology to deliver value
  • Be able to influence others, using personal rather than positional power
  • Strong communication skills in writing, speaking, and presenting
  • An outside-in focus
  • Outstanding end customer/consumer relationship skills
  • Solid understanding of IT, HR, and finance assets and capabilities
  • Be able to identify gaps and areas that need improvement
  • Strong humility, listening, creativity, and negotiation skills
  • Accept ownership

Security clearance eligibility required: Reliability Status with Site Access Security Clearance (SASC), which has a minimum requirement of 3 years of verifiable history in Canada, Australia, New Zealand, United States and/or the United Kingdom.



Why CNL?



Does working with a team across Canada to advance nuclear science and technology for a clean and secure world speak to you? We're reinventing ourselves to be the pace setters so we can lead the charge in solving the problems that matter, like building the next generation of clean nuclear and hydrogen energy solutions, developing new and better-targeted cancer treatments, and continuing to lead the world in environmental remediation.

  • Work-life balance is an integral part of our overall health and well-being; at CNL, we value this.

We offer a complete total rewards package :

  • paid time off (vacation, sick, floater & personal);
  • benefits effective day one, that’s right, no waiting period;
  • tuition support
  • and a pension

Do Our Priorities Resonate with You?

  • Clean energy for today and tomorrow.
  • Restore and protect the Environment.
  • Contribute to the health of Canadians.

Location of Work - Remote

  • This role is based out of CNL’s Chalk River site, however the primary work location will be remote. Although this role is considered to be fully remote, presence at the Chalk River site may be needed on occasion and will be determined by the manager, based on internal client and project needs. CNL may require travel from time to time, as necessary.

CNL is committed to providing an atmosphere free from barriers that promote equity, diversity and inclusion in achieving our mission. CNL welcomes and celebrates employees, stakeholders and partners of all racial, cultural, and ethnic identities.



CNL also supports a workplace environment and a corporate culture built on our Core Values: Respect, Teamwork, Accountability, Safety, Integrity and Excellence, which encourage equitable employment practices and career prospects inclusive of accommodations for all employees.



CNL is committed to being an equal-opportunity employer. If you require accommodation measures during any phase of the hiring process, please inform the Talent Acquisition Specialist with whom you are in contact. All information received in relation to accommodation requests will be kept confidential.



The Chalk River Laboratories site is located on the unceded and unsurrendered territory of the Algonquin Anishinaabe people. As an organization, CNL recognizes and appreciates their historic connection to this place. CNL also recognizes the contributions that First Nations, Métis, Inuit and other Indigenous Peoples have made, both in shaping and strengthening this community in particular, and this province and country as a whole.



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