Internal Sales Coordinator

2 weeks ago

Quebec, Canada Jordan Licki Full time

Salary :

Activity area : Construction and engineering, Industrial and manufacturing

This is an exciting opportunity to join one of Canada's most recognized suppliers of building materials, embarking on an exceptional growth path through new product launches and strong market penetration.

This is the ideal role for a candidate looking to develop and work in a fast-paced, high-performance sales environment. If you'd like to join a customer-focused company dedicated to product quality while driving innovation, welcome to our team

Job summary :

Under the supervision of the Customer Experience Manager, the Inside Sales Coordinator provides customer service by responding to inquiries and complaints about the organization's products and services received by phone, fax or email. Items commonly discussed may include, but are not limited to, pricing, delivery dates, adjustments, orders and more.

Main responsibilities:

  • Receive, analyze and coordinate activities related to the reception of orders received from customers.
  • Follow-up on orders by ensuring good communication with customers in order to provide them with adequate information on the status of their orders.
  • Verify and enter information into internal system and maintain complete and accurate order files.
  • Work with various stakeholders (internal and external) to ensure that all customer needs are met. Ensure good communications and quality improvement by following policies, reporting and following up on opportunities for improvement.
  • Develop sales leads by researching and identifying potential opportunities by soliciting customers, maintaining good relationships, providing technical information and explanations, and providing proposals.

Skills and qualifications :

  • University or college degree (or relevant experience)
  • Strong interpersonal skills
  • Good written and oral communication skills (French/English ideally)
  • Good time and priority management
  • Ability to anticipate pitfalls (solution-oriented, creative)
  • Rigorous methodology (plan, improve and perform)
  • Customer experience-oriented approach
  • Experience in customer service or inside sales
  • Curious (open-minded)
  • Proficiency in Office suite
  • Knowledge of the manufacturing industry (an asset)
  • Knowledge of our networks (Agricultural - Commercial - Residential) (an asset)
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