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Business Transformation Specialist

2 months ago

Hamilton, Canada Workplace Safety and Insurance Board (WSIB) Full time
Business Transformation Specialist (HYBRID)

1 week ago - Be among the first 25 applicants

Our people have different ways of working and lifestyles. We’re committed to a mix of working in the office, in the field and from home. You have some flexibility in terms of where and how work gets done to help you balance your personal life and career goals.

About The Workplace Safety And Insurance Board (WSIB)
We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At The WSIB, You’ll Have The Opportunity To:

  • Explore many career paths and follow your passion.
  • Continuously learn and grow professionally.
  • Be recognized for the great work you do.
  • Participate in programs that support your health and wellbeing.

You’ll also receive a competitive salary and may be eligible to participate in our health and dental plan.

Salary Grade: N07 From: $87,999.00

1 Temporary Opportunity up to 12 months.

Job Summary:
Aligned with the cluster/division’s strategic planning and business transformation objectives, conduct business review, process mapping, research, and make recommendations on where/how to streamline, standardize, or automate processes; with the objective of identifying inefficiencies, improvement opportunities and cost reductions; while assessing the impact of changes to people, process, and technology, to improve overall employee and/or customer experience.

Major Responsibilities:

  • Support the cluster/division in the development and execution of the long-term strategic plan in alignment with the goals and objectives of the Cluster and the Enterprise.
  • Partner with business stakeholders to review and develop strategic and tactical business process improvement plans.
  • Engage and collaborate with internal and external stakeholders to identify inefficiencies, improvement opportunities and make recommendations where end-to-end business processes can be streamlined, standardized, or automated; outlining impacts, risks, cost savings, time, and resource requirements.
  • Conduct research, analyze information, and make recommendations to inform decisions regarding prioritization, timelines, and resources, assessing the impact of changes to people, process, and technology.
  • Develop and recommend targets for business initiatives inclusive of measures, metrics, reporting, and implementation of recommended/approved solution(s).
  • Assist in the development of communications, governance and reporting material to inform business planning and critical decisions for Senior and Executive Leadership.
  • Participate in enterprise, cross-divisional, divisional and branch projects and initiatives related to service/process improvements and technology changes.
  • Support planning, process mapping development and implementation efforts to streamline processes identify and recommend optimization opportunities in work performed by other employees, self-service opportunities, automation, etc.
  • Drive process optimization projects/studies to solve problems and build new capabilities.
  • Lead process mapping and facilitate process improvement/mapping workshops or meetings.
  • Collaborate with business partners to develop new or optimize existing business processes or procedures and transition plans required to support the successful deployment of initiatives and projects.
  • Monitor the post roll-out of all improvement projects and recommend corrective actions as needed.
  • Coordinate business project deliverables using project management methodologies to ensure that projects are delivered within scope, on time and on budget.
  • Collaborate with business partners to identify and address gaps that arise and implement the solution(s).
  • Provide subject matter expertise and raise risks to project group and, where required to leadership.
  • Working with WSIB change management resources, support the change management and business readiness process by:
  • Identifying and evaluating current and future state change requirements.
  • Ensuring that the change management and business readiness activities are appropriately planned, managed, and implemented to ensure adoption and sustainment by impacted stakeholders.
  • Supporting change impact assessments and identifying change implications of current and future business initiatives on people, process, and technology, and recommending strategies to mitigate impacts.
  • Collaborate with impacted business areas, ECMO, and Human Resources to ensure impacts to people and any potential changes to jobs are properly documented.
  • Support and participate in business readiness activities including creation of test cases, new work processes, etc.
  • Develop and maintain communication linkages and relationships internally with leadership teams across the WSIB and collaborate with other divisions/clusters to identify needs and discuss and resolve issues and exchange information to support the branch’s initiative and projects.

Job Requirements:

  • Education requirements:
  • Minimum Level Required: Undergraduate degree or equivalent combination of education and experience.
  • Preferred Level: Undergraduate degree in business administration, engineering, or related field or equivalent experience or qualifications. Project Management or Change Management certifications would be considered an asset.
  • Experience:
  • Minimum Level Required: 3 years of experience in business planning/analysis and/or change management/business readiness, or front-line or management experience in Employer Services.
  • Preferred Level: 5+ years of experience in front-line or management experience in the Employer Services Cluster. 3 years’ experience in change management, project management or business analysis.

Our commitment to equity, diversity and inclusion:
We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.

Disclosing conflicts of interest:
As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest.

Privacy information:
We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will use this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes.

To apply for this position, please submit your application by the closing date.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Other
Industries
  • Public Safety, Government Administration, and Insurance
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