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Director, Payment Solutions
3 months ago
Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.
To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together.
We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we’ve been so successful and why our employees choose Propel to build their careers. It's also why we’re one of North America’s fastest growing companies and a Best Place to Work.
Join us as we change the way employees, customers and shareholders succeed together.
About You:
As a fast-growing fintech, we stay true to our startup roots. You picture yourself within a vibrant and entrepreneurial organization where your ideas will be heard, and you have an opportunity to showcase your talent. You are motivated by goals, a self-starter and like to wear multiple hats.
Responsibilities
- Leading our Payment Solutions team by providing support and development to the Payment Solutions Management team
- Evaluating / optimizing the department workplans and communication strategies
- Working with the team to set targets, monitoring individual performance and team productivity, and solving issues as they arise
- Identifying developmental opportunities for the team and create / deliver training materials and modules
- Create new and insightful processes and reporting methods
- Oversee our debt sale process and manage debt purchaser relationships
- Take the lead on various ad hoc projects
- Cultivate an environment that supports career growth and succession planning
- Ensure the Payment Solutions Team is practicing and guided by Propel’s Core Values
- Coach and developing individual metrics regarding quality of work and behaviour
- Responsible for daily reporting on productivity and KPIs for the team
- Ensure new hires are well received on the floor and integrated in the team effectively
- With the support of the Management Team, drive the performance of the PS Team, conducting performance evaluations, setting goals and targets (individual and team), and handling performance-related issues as they arise
- Manage the recruitment needs for the team, forecasting headcount for upcoming quarters and working with the Human Resources team to recruit for new talent
- Communicate and enforcing company policies and compliance measures, releasing and managing updates as required
- Document meetings and developmental sessions
- Manage employees time off requests and schedules through UKG
- Generate and analyzing daily, weekly and monthly reports
- Experience in running call centers for mid to large size organizations
- 5+ years of collections experience required
- Familiar with enterprise communication products and designing communication strategies
- Extraordinary communication skills (both written and oral)
- Data-oriented
- Agile and flexible
- Goal and target focused
- Ability to multitask
- Confidant and self-motivated
- Work hands-on
- Demonstrated ability to lead and direct a team including training, coaching and mentoring skill
- Exceptional conflict resolution, negotiation, and objection handling skills
- Computer literate, including effective working skills of MS Word, Excel and email
- Able to work well under pressure and meet set deadlines
- Strong work ethic and positive team attitude
- Spanish is a plus
- Growth and opportunity – we pride ourselves on promoting from within
- Incredible company culture
- Competitive salary and health benefits
- Comprehensive vacation package
- Group health and dental benefits
- Group RRSP program
- Support for new parents
- Diverse and inclusive workplace
We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, family status, national origin, age, people from gender and sexually diverse communities, and/or people with intersectional identities.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. No agencies or phone calls. #J-18808-Ljbffr
