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Training Specialist, HR
3 months ago
The Role:
The Training and Documentation Department oversees the training and development for more than 1,000 employees across the company. The team provides job-specific training and communications through the intranet, in-class training, soft-skill training, web-based tutorials, peer training, and self-directed learning assignments. The Department is responsible for supporting multiple divisions in the business including Residential Administration, Residential Underwriting, Sales, and Commercial divisions nationally.
The Training Specialist is responsible for developing and maintaining training materials, policies, and procedures in a variety of formats, as well as facilitating training sessions.
Reporting To:
Senior Manager and Team Lead
Full-Time/Part-Time:
Full-time
Posting Date:
July 3, 2024
Closing Date:
July 19, 2024
Hours of Work:
8:30 a.m. – 5:00 p.m.
Grade:
Office Location: Montreal
Great location Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes a base salary, bonus, benefits, and career advancement opportunities
*Eligibility for benefits is dependent on the terms of employment
What you will do:
- Supports all Residential Underwriting and Sales Divisions
- Supports the development of communication notices via email and intranet web pages relating to system updates, departmental activities, as well as policy and procedural changes
- Completes needs assessments and job task analysis to determine training needs
- Creates and maintains materials which include trainer guides, workbooks, job aids, tests, activities, and storyboards for eLearning development
- Implements training solutions in a variety of formats including instructor-led, support and positioning for self-study and peer-to-peer training
- Evaluates the effectiveness of training solutions
- Liaises with Management, Business Analysts, and Subject Matter Experts to determine training needs and to identify changes in training content
- Maintains presentation and training materials using MS Office (Word, PowerPoint, and Excel), Arthur, Review my eLearning, and Snag-It
- Provides assistance, coaching, and training to address inquiries and concerns from employees or management
- Special Projects as assigned by management
- Adhere to policies/procedures to ensure AML requirements are met, when applicable
Skills and Attributes:
- Residential Underwriting knowledge (i.e. Underwriting, documentation fulfillment, and/or funding) is required
- Strong knowledge of First National’s systems an asset
- Experience in facilitation and/or making presentations (in person and/or virtually) an asset
- Experience in developing content, presentations, job aids, and/or communications an asset
- High degree of accuracy and attention to detail required
- Capacity to learn new technologies/systems/platforms
- Strong communication skills, both written and verbal
- Excellent customer service skills, with a high aptitude for building client relationships
- Demonstrated ability to work independently and in a team environment
- Demonstrated ability to exercise sound judgment
The Requirements Needed:
- Experience in residential mortgages with a focus in Underwriting (funder, fulfillment specialist, and/or underwriter) required
- Post-secondary education and/or equivalent work experience preferably in a learning-related discipline is an asset
- Competency in Microsoft Office (PowerPoint, Word, Excel)
- Strong verbal and written communication skills in both French and English is required
The team you will join:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through our mortgage broker channel and service commercial clients through our national origination team of empowered advisors.
At First National, It’s in our Nature is our rallying cry. It underlies our values, beliefs, and how we show up for each other, our clients, our partners, and the community. Our nature defines who we are and guides every decision we make.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation, or any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca.
We would like to thank all applications for their interest, but only candidates selected for an interview will be contacted.
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