Regional Manager, Resident Care and Guest Services

Full-time Management Oakville, ON, CA

2 days ago Requisition ID: 4861

Our Mission to You:

As a certified Great Place to Work, Seasons believes that every single team member plays an important role in the overall happiness of our residents. We foster a culture of growth and support for our committed team members and offer opportunities for personal and professional development to advance a rewarding career in the seniors housing sector.

What We Look For:

Seasons looks for individuals who are enthusiastic about making a positive difference in the life of another person. We hire individuals who are committed to building meaningful relationships and strive for service excellence so our residents can be proud to call Seasons their home. Keen attention to details, going the extra mile and putting a little “wow” into everything we do is the Seasons way

Your Job:  Reporting to the Senior Director of Care Services,  Regional Manager, Resident Care and Guest Services  is responsible for providing leadership and support to the community care teams in order to champion, drive quality, accountability and innovation for care & wellness program implementation to our valued residents within the Seasons Retirement Communities’ Ontario portfolio. This role will provide direct guidance and support to Community Care Managers with all care related quality assurance programs as required by regulatory, company, and provincial standards. The Regional Manager of Health and Wellness will provide support and leadership as needed to Community Care and General Management teams regarding the strategic delivery of resident care by assessing, planning, developing and facilitating the implementation of sound performance improvement initiatives to ensure the health and care needs of residents are met & exceeded. 

The Regional Manager of Health and Wellness will work closely with the Care Management Teams and Senior Operations team to collaboratively engage in advancing the clinical direction and program implementation to ensure the highest level of resident care and wellbeing.

Key Responsibilities:

• Responsible for implementing all company clinical and regulatory strategic goals, including new and revised company systems, policies and procedures and programs;
• Plan and oversee the strategic development of care planning and care service delivery of resident care by assessing, planning, developing and facilitating the implementation of sound performance improvement initiatives to ensure the health and care needs of residents are met & exceeded;
• Responsible for providing consistent and effective updates to the Health & Wellness Manager, Memory Care Managers, General Managers, the Senior Leadership team and Director of Care Services for all assigned responsibilities;
•  Assists and supports the Health & Wellness Managers, Memory Care Managers, General Managers, Senior Operations teams and Director of Care Services with company initiatives related to regulatory compliance and resident health initiatives;
• Develops and maintains strong communication with relevant community stakeholders inclusive of Provincial Ministry of Health, Public Health, Seasons’ pharmacy partner and community hospitals/healthcare providers;
• Responsible for collaborating on clinically oriented census development opportunities and expense reduction opportunities in conjunction with the regional operating teams;
• Monitors and encourages achievement of goals and objectives consistent with established company philosophy and standards of practice;
• Conducts focused clinical compliance audits as assigned and monitors clinical and departmental audits and outcomes and ensures the development of effective Plans of Action;
• Regularly and consistently reviews clinical performance trends and indicators to identify trends and provides necessary clinical leadership to address and proactively influence all unfavorable trends and outcomes in collaboration with and Senior Operations Team and Director of Care Services;
• Agrees to adhere to and oversees communication of privacy guidelines relative to the confidentiality of residents' protected health information. Participates in (or conducts) company-sponsored training to safeguard against improper use and disclosure of such information;
•  Act in compliance with provincial, regulatory and professional standards and guidelines;
• Demonstrates a passion for caring as evidenced by interactions with co-workers, residents, families and guests;
• Meets routinely with the Regional Vice President and Director of Care Services to ensure the team is informed, aligned, coordinated and collaborative in addressing opportunities and challenges;
• Provides risk management related staff training programs.

Qualifications:

Education/Experience:

• Must be a Registered Care Professional governed under the Regulated Health Professions Act (Speech-Language Pathology, Chiropractic, Dentistry, Homeopathy, Kinesiology, Massage Therapy, Nursing, Midwifery, Occupational Therapy, Physiotherapy, Naturopathy, Pharmacy, etc).
• 3-5 years in a Senior Leadership role within the Seniors Housing, Retirement or Healthcare Industry
• Must have extensive working experience with EHR- PCC Point Click Care and eMAR
• Knowledge of the provincial and local health care system
• Expertise in implementing a community based model of care strategy and achieving results for residents and caregivers
• Familiarity with various levels of independent and assisted living in senior health care operations, understanding of system level and patient level palliative care gaps in current state
• Experience in strategic planning, human resources, program and fiscal resource planning and proficiency in operational administration
• Demonstrated knowledge of financial management is an asset
• Dynamic leadership style and the ability to work both independently and as a team member
• Exceptional inter-personal skills and proven ability to build, enhance and maintain strategic relations with community and acute care organizations, diverse health service providers and their senior management teams and other stakeholders within the health care system
• Excellent written and verbal communication skills including the ability to create and deliver effective presentations at conferences, meetings and workshops
• Ability to conduct compliance audits, prepare abstracts, proposals, reports, letters and make appropriate recommendations and action plans

Special Requirements:

• Frequent travel may be required to fulfill the requirements of the position; active G Driver’s license with clear driver’s abstract

Why Should You Apply?

• Have the opportunity to work for a Certified Great Place to Work
• Professional Development/growth and advancement opportunities
• Solid support and training from management and team members, including cross-training with team members
• Culture that fosters the support of the team member as an individual, as well as a professional
• Employee discounts, Referral bonuses, Health and Dental benefits and more 
• Team socials, committees, and group events
   
   

All applicants must be legally entitled to work in Canada. As a condition of employment, a Criminal Record Search which may include a vulnerable sector screen, will be required.

Seasons Retirement Communities (“Seasons”) is an equal opportunity employer and welcomes applications from all interested parties. In accordance with Season’s Accessibility Policy, a request for accommodation will be accepted as part of Season’s hiring process.

We thank all applicants for their interest. However only those selected for further consideration will be contacted.