Digital Production Specialist

4 weeks ago

Old Toronto, Canada Mheducation Full time
Overview

Impact the Moment

McGraw Hill is a diverse and inclusive company that believes we can change the world by leveling the playing field and giving every learner an equal opportunity to succeed. We create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide. Our goal is to accelerate student success through intuitive and effective learning experiences, and to continually reimagine the way our customers teach and learn, simplifying the path to a better education for all.

How can you make an impact?

The Digital Production Specialist, will manage the digital content process for assigned projects across a product suite of blended learning solutions from concept to budgeting & development to go-live, continuing with maintenance and updates required during the product life cycle, and the end of life sunset/archiving. This includes tracking, scheduling, and delivery of quality products on budget.

Digital Production Specialist will also work closely with vendors and platform team to ensure on time release. In addition, the Digital Production Specialist collaborates and consults with various teams to deliver on product setup and access requirements for customers through our various channel partners in addition to Connect. This role is open to candidates located within Canada and requires a hybrid setup with 2 days per week in our Toronto office.

What you will be doing:

  • Recognizes and anticipates customer needs and enhances the customer experience
  • Acts with intellectual curiosity, transparency and impartiality, collecting and analyzing data from multiple sources to create informed business cases and drive business decisions
  • Helps others across the organization to be successful by contributing to their efforts, creating a safe space for differing viewpoints, and delivering on commitments
  • Tests new ideas and approaches, accepting mistakes as part of the learning process, while quickly and proactively leveraging learnings to modify and build on approach and maximize success
  • Manage, implement and track multiple projects simultaneously - including managing vendors and status reporting to stakeholders
  • Manage effective & efficient development of digital content, with focus on delivering process efficiencies on Adaptive Learning Tech & Assessment Content for Connect
  • Develop strong relationships with technical product managers across the business and platform teams by collaborating to find creative solutions to technology, product, and customer needs
  • Amend current process documentation on an ongoing basis as well as creating new documentation for new processes
  • Identification and capture of relevant data to determine and implement process improvements across teams
  • Work directly with external customers including faculty and on-campus technical experts as well as vendors for high-level support of digital products
  • Take the role of a Project Coordinator for 2-5 complete life cycle projects per year

We’re looking for someone who has:

  • Post-secondary degree or diploma in a related field is preferred
  • 2+ years strong project management experience for routine juggling of multiple priorities and projects requiring effective time management and organizational skills in order to bring projects in on time with frequent interruptions
  • Knowledge of WCAG Accessibility guidelines for digital content
  • Excellent oral, written, and interpersonal skills
  • Customer service experience
  • Ability to work independently or on multifunctional teams
  • Ability to think creatively and move quickly to innovative solutions to challenges
  • Data analysis and reporting experience
  • Experience in troubleshooting and resolution of complicated issues
  • Excellent budget management skills
  • Ability to work under pressure and meet strict deadlines
  • Strong interpersonal, presentation, negotiation, and problem solving skills
  • Sound knowledge of digital technologies related to book production and digital delivery platforms for electronic product
  • Good organizational and communication skills; written and verbal
  • Aptitude for working with figures and working knowledge of the general accounting process
  • Working knowledge of all Microsoft Office programs, Oracle
  • Proficient in web technologies such as ( but not limited to ) HTML, CSS, JavaScript/jQuery, and XML
  • Familiarity with other relevant technologies such as multimedia/video capture and formats, interactive environments, mobile content and devices, application development frameworks, and learning/content management systems.
  • Smartsheet or other digital project management software

Why work for us?

The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights. If you are curious, open to new ideas and ready to make a difference, we want to talk to you.

Full time employees are eligible to a full range of medical and/or other benefits, depending on the position offered.

McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

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