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Field Service Technician
4 days ago
Job Title: Field Service Technician
Location: Fredericton, NB
Shift/Hours: Monday – Friday, 8:00 am – Work Completed
Pay Rate: $23.00 - $25.00/hr
Assignment Information:
Advantage Personnel is recruiting a Field Technician to join our field support team in Fredericton, NB. This role is ideal for a natural leader who thrives in a dynamic environment. Customer service excellence is paramount in this agile and collaborative position, where you will support multiple locations across Fredericton, NB, leveraging technology to mobilize associates. We are looking for a proactive self-starter who embraces change and possesses proficiency in a variety of technologies.
Key Responsibilities:
• Provide daily support to end users, focusing on end user computing devices such as desktops, laptops, and mobile devices.
• Resolve technical support issues that require hands-on intervention or cannot be resolved by the Service Desk.
• Deploy all IT solutions related to end user devices, including setting up client sites and deploying new technologies like desktops, laptops, tablets, printers, VoIP telephony, network equipment, server migrations, satellite technology, and software applications.
• Analyze, document, and escalate critical issues to appropriate support teams.
• Monitor and ensure timely escalation of customer issues to internal departments and vendors.
• Perform preventive maintenance, upgrades, and option installations.
• Provide support for retail locations or other client affiliates in the Saint John area.
Qualifications/Requirements:
• Post-secondary education in a related technical field.
• 3+ years of experience in a customer-facing technical role.
• Customer service-oriented mindset with a strong focus on delivering high-quality service.
• Physical capability to perform setups and deploy computer equipment.
• Proficiency with the following technologies: Windows 10, Microsoft 365, Microsoft SCCM, DHCP, DNS, WiFi.
• Basic networking skills including wireless and endpoint switching (Cisco, Juniper), and client remote access.
• Certifications: Network+, A+, Lenovo Hardware, Dell Hardware, Cisco Switching (CCNA) preferred.
Work Conditions:
The Field Technician role will often be in different settings depending on the job environment; traveling to customer sites, retail locations, or remote areas may be required.
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