IT Service Desk Analyst 1

2 weeks ago

Sidney, Canada SGS Full time

Company Description

SGS is the world's leading inspection, verification, testing, and certification company. We are recognised as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.

Job Description

The Service Desk Analyst, I serves as a Level 2 escalation point for the SGS Global Service Desk. Under moderate supervision, acts as an expert for diagnosis and resolution of advanced technical issues with SGS Standard and Laboratory specific PC hardware, software, or network/communications tools & connectivity.

  1. Tracks, monitors, documents and communicates with end-users for the requests, issues and incidents through completion using ServiceNow.
  2. Completes assigned tasks in support of business-driven projects and initiatives.
  3. Provides ‘local onsite’ assistance for employee incident resolution where applicable.
  4. Provides ‘local onsite’ assistance to other IT teams and vendors when required for new system installs, incident troubleshooting & resolution, site surveys, or other IT activities.
  5. Documents procedures and troubleshooting processes related to SGS standard and Laboratory personal computers.
  6. Performs other duties as assigned.

Qualifications

  1. Bachelor’s Degree or equivalent education and experience in Information Technology or related discipline.
  2. 2+ years’ experience supporting a multi-faceted business environment.
  3. Experience performing hardware and software troubleshooting and break-fix repair.
  4. Experience in an IT role providing customer service.

Additional Information

SGS Canada is an equal opportunity employer, and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.

#J-18808-Ljbffr

  • IT Service Desk Analyst 1

    3 weeks ago

    Sidney, Canada SGS Full time

    **Company Description** SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world. The Service Desk Analyst, I serves as a Level 2 escalation...

  • IT Service Desk Analyst 1

    3 weeks ago

    Sidney, Canada SGS Full time

    Job Description The Service Desk Analyst, I serves as a Level 2 escalation point for the SGS Global Service Desk. Under moderate supervision acts as an expert for diagnosis and resolution of advanced technical issues with SGS Standard and Laboratory specific PC hardware, software, or network/communications tools & connectivity. • Tracks, monitors,...

  • IT Service Desk Analyst 1

    3 weeks ago

    Sidney, Canada SGS Full time

    Job DescriptionThe Service Desk Analyst, I serves as a Level 2 escalation point for the SGS Global Service Desk. Under moderate supervision acts as an expert for diagnosis and resolution of advanced technical issues with SGS Standard and Laboratory specific PC hardware, software, or network/communications tools & connectivity.•    Tracks, monitors,...

  • Hotel Front Desk Associate

    2 weeks ago

    Sidney, Canada 1032455 B.C. LTD. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Hotel Front Desk Associate to join our team at 1032455 B.C. LTD. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth guest experience.Key ResponsibilitiesGuest Services: Register arriving guests, assign...

  • Hotel Front Desk Associate

    4 weeks ago

    Sidney, Canada 1032455 B.C. LTD. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Hotel Front Desk Associate to join our team at 1032455 B.C. LTD. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth guest experience.Key ResponsibilitiesGuest Services: Register arriving guests, assign...

  • Hotel Front Desk Associate

    2 days ago

    Sidney, Canada 1032455 B.C. LTD. Full time

    Job Title: Hotel Front Desk ClerkWe are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at 1032455 B.C. LTD.Job Summary:The Hotel Front Desk Clerk will be responsible for providing exceptional customer service to guests, handling room assignments, and processing transactions. This role requires strong communication...

  • Hotel Front Desk Associate

    2 days ago

    Sidney, Canada 1032455 B.C. LTD. Full time

    Job Title: Hotel Front Desk ClerkWe are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at 1032455 B.C. LTD.Job Summary:The Hotel Front Desk Clerk will be responsible for providing exceptional customer service to guests, handling room assignments, and processing transactions. This role requires strong communication...

  • Hotel Front Desk Clerk

    2 weeks ago

    Sidney, Canada 1032455 B.C. LTD. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Hotel Front Desk Clerk to join our team at 1032455 B.C. LTD. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a seamless check-in and check-out experience for our guests.Key...

  • Hotel Front Desk Clerk

    2 weeks ago

    Sidney, Canada 1032455 B.C. LTD. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Hotel Front Desk Clerk to join our team at 1032455 B.C. LTD. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a seamless check-in and check-out experience for our guests.Key...

  • Hotel Front Desk Associate

    1 day ago

    Sidney, Canada 1032455 B.C. LTD. Full time

    Job Title: Hotel Front Desk ClerkWe are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at 1032455 B.C. LTD.Job Summary:The Hotel Front Desk Clerk will be responsible for providing exceptional customer service to guests, handling room assignments, and managing front desk operations. This is a permanent position with a...

  • Hotel Front Desk Associate

    1 day ago

    Sidney, Canada 1032455 B.C. LTD. Full time

    Job Title: Hotel Front Desk ClerkWe are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at 1032455 B.C. LTD.Job Summary:The Hotel Front Desk Clerk will be responsible for providing exceptional customer service to guests, handling room assignments, and managing front desk operations. This is a permanent position with a...

  • Front Desk Administrator

    3 months ago

    Sidney, Canada Macdonald Realty Ltd. Full time

    **Job description** **Job Title**:Front Desk Administrator **Reports to**: Office Manager **Work Hours**: 10:00 a.m. to 2:00 p.m. Monday to Friday **Location**:Sidney **Position Summary**: As the front desk administrator, you are the face of Macdonald Realty at your office and the critical link that brings the office culture to life. You are an integral...

  • Lhso 15r

    2 weeks ago

    Sidney, Canada BC Public Service Full time

    Posting Title- LHSO 15R - Laboratory Support Analyst- Position Classification- Laboratory/Hlth Science Of R15- Union- GEU- Work Options- On-Site- Location- Sidney, BC V8L 1W3 CA (Primary) - Salary Range- $59,015.56 - $66,749.47 annually- Close Date- 9/27/2024- Job Type- Regular Full Time- Temporary End Date- 12/1/2026- Ministry/Organization- BC Public...

  • IT Analyst

    4 months ago

    Sidney, Canada LGL Limited Full time

    **About LGL Limited** **Position Summary** The IT Analyst will bring their technical expertise to support the team with a diverse range of IT-related duties and projects. They are responsible for supporting Senior Analysts, Biologists, multi-disciplinary teams in providing strategic direction and management oversight in regard to our technical...

  • IT Analyst

    3 months ago

    Sidney, Canada LGL Limited Full time

    About LGL Limited Position Summary The IT Analyst will bring their technical expertise to support the team with a diverse range of IT-related duties and projects. They are responsible for supporting Senior Analysts, Biologists, multi-disciplinary teams in providing strategic direction and management oversight in regard to our technical...

  • IT Analyst

    4 months ago

    Sidney, Canada Engaged Full time

    **About LGL Limited** **Position Summary** The IT Analyst will bring their technical expertise to support the team with a diverse range of IT-related duties and projects. They are responsible for supporting Senior Analysts, Biologists, multi-disciplinary teams in providing strategic direction and management oversight in regard to our technical...

  • Hotel Front Desk Associate

    4 days ago

    Sidney, Canada 1032455 B.C. LTD. Full time

    Job Title: Hotel Front Desk ClerkWe are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at 1032455 B.C. LTD.Job Summary:The Hotel Front Desk Clerk will be responsible for providing exceptional customer service to guests, handling room assignments, and managing front desk operations. This is a permanent position with a...

  • Hotel Front Desk Associate

    5 days ago

    Sidney, Canada 1032455 B.C. LTD. Full time

    Job Title: Hotel Front Desk ClerkWe are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at 1032455 B.C. LTD.Job Summary:The Hotel Front Desk Clerk will be responsible for providing exceptional customer service to guests, handling room assignments, and managing front desk operations. This is a permanent position with a...

  • Hotel Front Desk Representative

    2 weeks ago

    Sidney, Canada 1032455 B.C. LTD. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Hotel Front Desk Representative to join our team at 1032455 B.C. LTD. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth guest experience.Key ResponsibilitiesGuest Services: Register arriving guests,...

  • Hotel Front Desk Representative

    2 weeks ago

    Sidney, Canada 1032455 B.C. LTD. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Hotel Front Desk Representative to join our team at 1032455 B.C. LTD. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth guest experience.Key ResponsibilitiesGuest Services: Register arriving guests,...