Director of Digital Transformation

IMPORTANT NOTE: Interested candidates are required to either be serving in the title or be reachable in the current DCAS Civil Service list for Computer Systems Manager.

The NYC Department of Environmental Protection (DEP) protects public health and the environment by supplying clean drinking water, collecting and treating wastewater, and reducing air, noise and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. DEP delivers more than 1.1 billion gallons per day of the highest quality drinking water to 8.3 million New York City (the City) residents and more than 1 million people in Upstate New York and has a wastewater conveyance and treatment system capable of processing over 1.3 billion gallons of wastewater per day to protect the environment and the City’s surrounding waterways.

The Bureau of Wastewater Treatment (BWT) is responsible for the operation and maintenance of all facilities related to the treatment of sewage within the five boroughs of the City. This includes 14 wastewater resource recovery facilities, sludge dewatering facilities, collections facilities (pumping stations, combined sewer overflow retention facilities, regulators, tide gates, etc.), wastewater laboratories and harbor vessels.

Wastewater utilities are moving from handlers of wastewater to managers of sustainable resources and watershed-scale environmental leaders seeking the least-cost/highest return environmental and social solutions. We are embracing best practices and collaboration to ensure a sustainable future that minimizes waste, maximizes resources, protects our ratepayers, improves the community and embraces innovation. We have therefore been transforming from an agency that conveys and treats wastewater to a manager of valuable resources that is recognized as an essential partner in local economic development and an important member of the watershed community seeking to deliver maximum environmental benefits at the least cost to society.

The BWT Director of Digital Transformation (DT) will lead a team and strategically implement best industry practices, lead the development and implementation of Culture of Continuous Improvement Programs, and build best-in-class business systems across BWT. This senior position requires a self-motivated individual with advanced communication skills, a solid working knowledge of O&M activities (including the use of computer systems), project management procedures, budgeting, engineering practices and construction activities (including startup and commissioning) so as to facilitate successful planning, design, construction and commissioning of both capital and expense infrastructure projects.

The DT Director reports directly to the BWT Assistant Commissioner for Capital Planning and Delivery and needs to be a strong leader in this complex business environment. The DT Director will be tasked with developing and utilizing consistent and reliable means and methods for the Bureau and Agency in the examination and tabulation of data, analysis and reports. The DT Director is expected to bring programmatic improvements to all levels of responsibility through analysis, development of Key Performance Indicators (KPIs), and adoption of industry best practices (such as Project Management Institute (PMI), Lean, Six Sigma, and other applicable programs). The DT Director will oversee three divisions: Asset Management, Database & SCADA Management, and BWT IT.

As Directed by the BWT Assistant Commissioner for Capital Planning and Delivery, the Director of DT will be engaged in the following programs:

Leadership: Provide leadership and management for projects/initiatives as required, facilitating team efforts and helping to define project goals, timelines, resource requirements and planning. Utilize “Lean” and other management tools such as process mapping and visual management to analyze processes, track improvements, communicate, and facilitate decision-making. Lead the Capital Planning and Delivery organization in improving efficiencies and effectiveness at all levels.

Project Management Professional Development: Align BWT with PMI principles through organizational changes and process improvement

Data and Analytics: Lead BWT’s Data and Analytics program to aggregate and analyze data from across the Bureau effectively analyze and report out on ongoing programs, new initiatives and programs. Develop and implement analytics tools to better identify, quantify and prioritize risk, deliver services more efficiently, and increase transparency. Research trends in municipal data analytics, technology, and innovation to develop programs and institute best utility business practices at BWT.

Asset Management: Assist in the development and training of BWT staff on Asset Management tools and techniques to enhance the program from the ground up, leading to the development of data-driven and optimized decisions in maintenance planning, capital refurbish/replace, and capital investment prioritization.

Database & SCADA Management: Establish a plan to standardize SCADA infrastructure across all BWT Facilities and integrate this and other systems into the Bureau’s new CMMS system. Develop and oversee capital and maintenance contracts for SCADA and other related infrastructure.

BWT IT: Lead the IT Division and coordinate with BIT in the development and implementation of all IT improvements and planning for the Bureau. Work collaboratively with BIT to ensure that the Bureau’s operational and technical teams are supported and ensure that industry leading technology is implemented within the Bureau as appropriate to best deliver the mission, vision, and goals for the Bureau and DEP. Act as the Bureau’s lead cybersecurity professional and work with BIT, DoITT, and outside stakeholders to implement improvements and identify and address key vulnerabilities in the Bureau.

Minimum Qualifications

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

Preferred Skills
- In depth knowledge of project management, SCADA, IT, and asset management principles. - Experience in leading and directing high-performance teams. - High-level functional technical knowledge and skill in a large organization, public utility, or wastewater programs. - Knowledge of whole systems analysis, process reengineering, process improvement, lean management philosophy, six sigma or other related continuous improvement processes. - Strong organization and project management skills. Ability to manage multiple tasks and experience working and managing through complex systems across large number of stakeholders. - Advanced knowledge of general management, project management, personnel management, and supervisory techniques and principles. - Strong written and verbal communication skills and experience with diverse workforce. - Strong understanding of computer programs and their use in optimizing systems.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Residency Requirement
New York City Residency is not required for this position
Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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