Technical Account Manager

2 weeks ago

Winnipeg, Canada HUB Technology Solutions Ltd Full time
IT Technical Account Manager

Are you ready for a challenging yet rewarding career that will positively impact businesses and organizations through technology? If so, keep reading.

Do you excel at building strong relationships and communicating complex technical concepts in a way that is easy to understand? Are you detail-oriented and able to manage multiple tasks simultaneously? Are you passionate about using technology to solve problems? If your answer to all these questions is YES, then we have the career for you

Career Description

Title: IT Technical Account Manager (TAM)

Reports To: President & CEO

Summary of Position:

The IT Technical Account Manager provides clients with strategic IT guidance and support, ensuring their technology investments deliver maximum value. This requires you to bring each client's VOICE into HUB Technology Solutions so that our solutions and recommendations always align with their business objectives.

Clients are busy running their respective organizations, and the TAM needs to proactively engage clients so they FEEL the value you can bring to improve productivity, mitigate their risk, and consultatively advise their business. The TAM also sets HUB’s service team up for success by ensuring infrastructure lifecycle management that adheres to HUB's best practices value map.

While the goal of this role is to operate autonomously 80%+ of the time, it is also important for a TAM to know WHEN other HUB team members should participate—such as the senior member of the sales team, sales manager, Solution Architect, and/or one of the owners.

This role is at the forefront of fulfilling the mission of HUB Technology Solutions by being an advisor, guiding clients to best practices, helping them budget and plan for the future, helping “Make IT Simple and Stress-free,” and communicating the value of solutions that enable productivity and growth for their organization.

Duties and Responsibilities:

Communicate technology standards, business value, and risks associated with aging and inadequate technology solutions. Additionally, be able to articulate how HUB solutions can mitigate risk, solve operational challenges, and deliver support to clients
Establish clear expectations with clients and fellow team members in every interaction area.
Adherence and understanding of HUB’s defined processes and help develop new ones.
Maintaining a commitment to business quality and delivering legendary client service.
Resolving client inquiries expeditiously and professionally.
Liaising between various internal departments and vendors to respond to client inquiries and be proactive regarding client-related support.
Prepares sales quotes, proposals, and other client-facing deliverables as needed to respond to client service requirements and procedures.
Attend community and networking events to foster an ecosystem of complimentary trusted partners to whom you can refer clients and receive referrals.
Attend sales meetings, take notes, and follow up on action items.
Association Engagement – participate in tradeshows and other association-related events.

Accountabilities:

Complete Quarterly Business Review execution with all assigned client accounts.
Monthly, Quarterly & Annual Revenue Goal attainment.
KPI for networking event attendance.
Quarterly training KPI.
Maintain an accurate pipeline, including budgeting, sales stage, expected close date, etc

Skills/Qualifications:

Basic understanding of hardware and network systems
Proven experience in a similar role, such as IT Account Manager, IT Consultant, or IT Project Manager.
Strong knowledge of IT systems, infrastructure, and emerging technologies.
Excellent strategic thinking and problem-solving skills.
Ability to communicate complex technical concepts to non-technical stakeholders.
Experience with IT budgeting and financial management.
Strong project management skills and the ability to manage multiple priorities.
Excellent interpersonal, verbal and written communication skills in English.

Performance Evaluation:

A 1-on-1 conversation will be conducted with the President & CEO at least every 90 days. Following the Entrepreneurs' Operation System (EOS) we will review your goals, key responsibility areas, and have a feedback tool to rate how you and your manager are doing.

About Us:

HUB is dedicated to providing client-focused IT solutions and strategic guidance. We are a team of innovative information technology experts with a passion for solving problems. HUB is committed to removing business owners' IT burden and communicating with you in a language they can understand. Our motto is: Technology is complicated. It is hard for you to keep up, and that is frustrating. HUB makes technology simple and stress-free.

If you want to demonstrate your attention to detail, add the word “kaizen” anywhere in your cover letter or resume.

  • Technical Account Manager

    3 weeks ago

    Winnipeg, Canada HUB Technology Solutions Ltd Full time

    **IT Technical Account Manager** Are you ready for a challenging yet rewarding career that will positively impact businesses and organizations through technology? If so, keep reading. Do you excel at building strong relationships and communicating complex technical concepts in a way that is easy to understand? Are you detail-oriented and able to manage...

  • Technical Account Manager

    2 weeks ago

    Winnipeg, Canada HUB Technology Solutions Ltd Full time

    IT Technical Account ManagerAre you ready for a challenging yet rewarding career that will positively impact businesses and organizations through technology? If so, keep reading.Do you excel at building strong relationships and communicating complex technical concepts in a way that is easy to understand? Are you detail-oriented and able to manage multiple...

  • Technical Account Manager

    2 weeks ago

    Winnipeg, Canada HUB Technology Solutions Ltd Full time

    IT Technical Account ManagerAre you ready for a challenging yet rewarding career that will positively impact businesses and organizations through technology? If so, keep reading.Do you excel at building strong relationships and communicating complex technical concepts in a way that is easy to understand? Are you detail-oriented and able to manage multiple...

  • Technical Account Manager

    2 weeks ago

    Winnipeg, Canada HUB Technology Solutions Ltd Full time

    IT Technical Account ManagerAre you ready for a challenging yet rewarding career that will positively impact businesses and organizations through technology? If so, keep reading.Do you excel at building strong relationships and communicating complex technical concepts in a way that is easy to understand? Are you detail-oriented and able to manage multiple...

  • Technical Account Manager

    2 weeks ago

    Winnipeg, Canada HUB Technology Solutions Ltd Full time €60,000

    IT Technical Account ManagerAre you ready for a challenging yet rewarding career that will positively impact businesses and organizations through technology? If so, keep reading.Do you excel at building strong relationships and communicating complex technical concepts in a way that is easy to understand? Are you detail-oriented and able to manage multiple...

  • IT Technical Account Manager Position

    2 weeks ago

    Winnipeg, Manitoba, Canada HUB Technology Solutions Ltd Full time

    IT Technical Account Manager RoleHUB Technology Solutions Ltd is a dedicated team of innovative information technology experts committed to removing business owners' IT burden and communicating with them in a language they can understand.We are passionate about solving problems and making technology simple and stress-free. Our motto reflects our mission:...

  • Technical Account Manager

    2 weeks ago

    Winnipeg, MB, Canada HUB Technology Solutions Ltd Full time €60,000

    IT Technical Account ManagerAre you ready for a challenging yet rewarding career that will positively impact businesses and organizations through technology? If so, keep reading.Do you excel at building strong relationships and communicating complex technical concepts in a way that is easy to understand? Are you detail-oriented and able to manage multiple...

  • Technical Account Manager

    2 weeks ago

    Winnipeg, MB, Canada HUB Technology Solutions Ltd Full time

    IT Technical Account ManagerAre you ready for a challenging yet rewarding career that will positively impact businesses and organizations through technology? If so, keep reading.Do you excel at building strong relationships and communicating complex technical concepts in a way that is easy to understand? Are you detail-oriented and able to manage multiple...

  • Technical Account Manager

    2 weeks ago

    Winnipeg, MB, Canada HUB Technology Solutions Ltd Full time €60,000

    IT Technical Account ManagerAre you ready for a challenging yet rewarding career that will positively impact businesses and organizations through technology? If so, keep reading.Do you excel at building strong relationships and communicating complex technical concepts in a way that is easy to understand? Are you detail-oriented and able to manage multiple...

  • Manager/Senior Manager, Technical Account Management

    2 weeks ago

    Winnipeg, Canada ENGINEERINGUK Full time

    p>Senior Manager, Cross Border Individual TaxSector: Finance and AccountsRole: Senior ManagerContract Type: PermanentHours: Full TimeInspirational, innovative and entrepreneurial - this is how we describe our empowered teams. br/>Make an impact with our Cross Border Individual Tax team as a Senior Manager. This diverse team of professionals delivers...

  • Manager/Senior Manager, Technical Account Management

    2 weeks ago

    Winnipeg, Canada Mnp Llp Full time

    h3> Senior Manager, Cross Border Individual Tax Job Category: TaxRequisition Number: SENIO011270Posted: September 12, 2024Full-TimeLocationsShowing 1 location:Make an impact with our Cross Border Individual Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As...

  • Account Manager

    6 months ago

    Winnipeg, Canada Robertson Electric Wholesale Full time

    Robertson Electric is currently looking for an **Account Manager **to join our branch in **Winnipeg.** **About Us** **Scope of the Position** The Account Manager is responsible for providing exceptional customer service to their assigned accounts as well as prospecting and developing new business. They will identify opportunities at each account to...

  • Accountancy Manager

    2 weeks ago

    Winnipeg, Canada ENGINEERINGUK Full time

    p>Make an impact with our Assurance & Accounting team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving business and financial reporting landscape. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada....

  • Technical & Development Manager

    4 months ago

    Winnipeg, Canada Western Canada Lottery Corp. Full time

    At the Western Canada Lottery Corporation, we’re updating and adapting the way we do business with a renewed focus on meeting the needs of lottery players and stakeholders in our region - which includes meeting them online. A new role to our organization, the iLottery Technical & Development Manager plays a crucial role in the technological development of...

  • Account Manager

    6 months ago

    Winnipeg, Canada Robertson Electric Wholesale Full time

    **About Us** Robertson Electric Wholesale is a highly respected independent Canadian electrical distributor. Robertson has demonstrated steady and secure growth since new ownership in 2008, proving to be a dominant player in the industries we serve. With a long and successful history, we strive on being first class and the leader of our industry as an...

  • Account Manager

    7 months ago

    Winnipeg, Canada Canadian Tool & Die Ltd. (The CTD Group) Full time

    **The Company**: Established in 1947 and located in Winnipeg MB, Canadian Tool & Die is a leading North American manufacturer and supplier of Hydraulic Welded Cylinders, Hubs, Spindles, Wheels, Tire Assemblies, Implement Hitches, Safety Chains, Custom Grey & Ductile Iron castings supported by full Custom Machining services. The company has a reputation for...

  • Account Manager

    7 months ago

    Winnipeg, Canada Evident IT Inc Full time

    Account Manager Would you like to work for Great Leaders who view you as a **real person** not a "human resource"? Are you someone who wants to be an individual AND work toward bigger goals as a team? Are you passionate about learning new things, and teaching others what you know? Want to receive individualized coaching and training _every week_ to...

  • Account Manager

    6 months ago

    Winnipeg, Canada Contemporary Office Interiors Ltd Full time

    **THE ROLE** Reporting into the General Manager, this role - Account Manager - is responsible for creatively growing existing accounts, finding new leads and business accounts. The goal is to develop relationships with key influencers and decision makers to the point you feel like you are a part of their team. The role requires someone who has a...

  • Strategic Account Manager

    1 month ago

    Winnipeg, Manitoba, Canada NFI Parts Full time

    Job Summary: We are seeking a skilled Customer Service Specialist to lead and enhance our Metro business segment at NFI Parts. This role blends high-level account management with technical expertise, focusing on strategic oversight, bids, contracts, and account growth.Key Responsibilities:Strategic Oversight:Oversee and balance team workloads to ensure...

  • Account Manager

    3 months ago

    Winnipeg, Canada Contemporary Office Interiors Ltd Full time

    **THE ROLE** We believe in the power of diversity and the power of teamwork. We need both collaborative and individual responsibility to organize effectively around our customer's problems. Reporting into the General Manager - VP of Sales, this role - Account Manager - is responsible for creatively growing existing accounts, finding new leads and business...