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Hotel Manager

3 months ago

Vancouver, Canada Fairmont Full time

Company Description

A modern oasis at the ocean's edge, Forbes Five-Star Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality. Be an ambassador for the brand and your hotel as Hotel Manager, where your leadership, strong interpersonal skills and strategic vision will drive solid operating results, an engaged team and memorable guest experiences.

Reporting directly to the Regional Vice President & General Manager, the Hotel Manager is an integral part of the Executive Committee and will be responsible for overseeing the entire operations function of the hotel. The mandate of the Hotel Manager is to support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in his absence.

Job Description

Why work for Fairmont Pacific Rim?

  1. Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world
  2. A competitive salary, starting from $195,000.00 per annum
  3. Eligible for bonuses and/or salary increases in accordance with company policy
  4. Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
  5. Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
  6. Complimentary meal through our Colleague Dining Program
  7. Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
  8. Travel reimbursement program for a TransLink monthly pass
  9. Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program

What you will be doing:

  1. Oversee and be actively engaged in the entire operations function of the hotel through leading all operational departments – Food & Beverage, Rooms Division, Willow Stream Spa & Health Club, Engineering & Security.
  2. Work directly with the General Manager in the planning and direction of the hotel operation, ensuring that the shareholders receive a preferred return on their investment.
  3. Champion the company's Culture, Mission, Vision and Values.
  4. Creating a diverse & inclusive environment where all colleagues’ full potential is recognized.
  5. Build the management team and organization of a successful Operational Divisions including staff planning and the maintenance of productivity levels.
  6. Ensuring the highest levels of guest satisfaction by consistently exceeding guest expectations by championing the hotel quality initiatives and leading the team to exceed internal luxury standards in line with Forbes and LQA requirements.
  7. Participate actively in the preparation of the Annual Business Plan, Marketing Plan and Strategic Plan and achieve the objectives therein.
  8. Participate in the hotel emergency plan and crisis procedures and ensure that they are kept up to date.
  9. Coordinate the planning and implementation of capital projects with respective parties.
  10. Coordinate the Daily Briefings and the weekly Operations meeting. Initiate weekly walk-throughs in the Front and Back of the house with a focus on cleanliness, hygiene and maintenance.
  11. Actively involved in the recruitment process of senior leadership positions within the hotel.
  12. Assume the responsibility of the General Manager in his absence.
  13. Follow department policies, procedures and service standards.
  14. Other duties as assigned.

Qualifications

Your experience and skills include:

  1. Minimum of 2+ years of experience as a Director, Operations or Hotel Manager in a medium to large luxury lifestyle hotel.
  2. Experience in a Forbes 5-star standards environment or equivalent is preferred.
  3. Post-Secondary Degree/Diploma in Hospitality Management preferred.
  4. Business Acumen & Analysis - demonstrated knowledge of budget planning and financial controls required.
  5. Leading & Inspiring the Team - proven record of coordinating and leading multiple departmental teams to work towards achieving targeted GOP, CES & Guest satisfaction scores.
  6. Shape & Execute Strategy – proven ability to translate strategy into operational results through business plans & people resourcing.
  7. Change Leadership & Innovation - clearly demonstrated ability to be innovative and to think outside the box.
  8. Builds an Empowered Team & Negotiates with Influence - ability to build strong relationships, interact and influence others at all levels of the organization.
  9. Communicating with Impact & Advocating Guest Passion - exceptional communication, interpersonal and guest handling skills.
  10. Operational Decision Making - self-confident, proactive and able to prioritize and make effective decisions.
  11. Organizing & Planning - ability to work well under pressure in a fast-paced environment.

Additional Information

Your team and working environment:

Work with a diverse and passionate team dedicated to creating lasting impressions on our guests by providing award-winning food.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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