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Front Store Manager
4 months ago
Neighbourly Pharmacy, Canada’s largest and fastest growing network of community pharmacies is now accepting applications for a Front Store Manager to join the Admirals Walk Pharmasave team in Victoria, B.C.
Why work at Neighbourly Pharmacy:
- Benefit from a purchase discount program, flexible and varied schedules, competitive pay, and online learning through LMS.
- Take ownership of your work and find more ways to care about your patients, co-workers, customers, and community.
SUMMARY:
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, excluding pharmacy. The FSM leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved. Through training of employees, regular follow up and feedback, and leading by example. The FSM is expected to embrace all Neighbourly Pharmacy Policies, procedures, and standards. The FSM is responsible for achieving store objectives and targets and is required to deal with and solve all problems that may arise.
Duties & Responsibilities:
Operations
- Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
- Follows direction outlined on all communications relative to operations
- Ensures products are always in stock, through proactive inventory planning, and utilization of best practices and established processes
- Conducts daily store walk with the Assistant Front Store Manager or designate and provides direction when necessary
- Manages labour scheduling and leverages Dayforce to maximize labour productivity
- Ensures staffing levels are adequate to effectively operate the business
- Manages Communications Binders and Store Boards to ensure awareness of all corporate and store events and ensures support of these initiatives
- Adheres to established purchasing processes including all replenishment activities (e.g., regular replenishment seasonal and event purchasing)
- Proactively monitors and minimizes the liability of discontinued inventory utilizing weekly reports to ensure the timely return of products to vendors being aware of all vendor return policies
- Inventory control, ordering, receiving, price changes, damages, and returns
- Conducts competitive price checks for both grocery and other KPI products as requested
- Implements new planograms and planogram adjustments, follows perpetual inventory directives
Physical Store/ Facility Management
- Primary key holder and may be called to the store before, during or after business hours in the event of an emergency
- Responsible for ensuring the safety of all customers and employees on store premises
- Responsible for maintaining physical store image to corporate standards
- Responsible for upkeep and repairs with Janitor, Property Management, and scheduling repairs
Human Resources
- Complies with Human Resources Standards
- Hires and/or supports hiring for all departments, excluding Pharmacy
- Maintains wage administration within budgeted guidelines
- Effective management of schedules, absenteeism, FT-PT staffing ratio
- Conducts probationary reviews for new hires and annual staff performance reviews
- Manages staff performance through ongoing coaching, action planning, and follow-up
- Provides staff orientation and specific position training utilizing LMS, and in-store training programs where required
- Manages conflict and ensures effective and timely resolution
Finance
- Analyzes financial reports, identifies trends, and addresses discrepancies between planned and actual through effective utilization of the available reports
- Meets period, quarterly, and annual targets
- Develops and executes strategies to improve business efficiency at the store; follows up and monitors these strategies on an ongoing basis using established metrics and reporting (such as Micro-Strategy, Daily Metrics Tracker, KPI’s)
General
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Complies with food and safety guidelines
- Complies with loss prevention policies and procedures and ensures they are executed throughout the store
- Maintain confidentiality in all matters pertaining to Neighbourly Pharmacy Franchised business and its operation
- Perform other duties as assigned
Qualifications
- Planning, Judgement and Decision Making
- Planning and preparation for Inventory Management
- Use judgment and decision-making skills to control expenses
- Provides effective leadership and ongoing mentorship and ensures development of all staff
- Able to prioritize activities quickly in response to changing initiatives
- Effective organization and planning skills
Experience
- Previous retail management experience (including responsibility for purchasing, Loss Prevention, as well as inventory control)
- Demonstrated ability to drive the business, lead by example and support corporate programs
- Works effectively with management team
- Superior interpersonal, coaching and communication skills
- Strong business and financial acumen
- Strong verbal and written communication skills
- Demonstrated commitment to providing exceptional customer service
- Strong relationship builder with key internal and external agencies
