Front Store Manager

2 months ago

Victoria, Canada Neighbourly Pharmacy Full time

Neighbourly Pharmacy is proud to offer you benefits from day one, RRSP matching, above-average compensation, and so much more
**Why work at Neighbourly Pharmacy**:
Benefit from a purchase discount program, flexible and varied schedules, competitive pay, and online learning through LMS.
Take ownership of your work and find more ways to care about your patients, co-workers, customers, and community.
Neighbourly Pharmacy network recognizes Canada's diversity as an opportunity to better serve their communities and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.
**SUMMARY**:
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, excluding pharmacy. The FSM leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved. Through training of employees, regular follow up and feedback, and leading by example. The FSM is expected to embrace all Neighbourly Pharmacy Policies, procedures, and standards. The FSM is responsible for achieving store objectives and targets and is required to deal with and solve all problems that may arise.
**DUTIES & RESPONSIBILITIES**:
Operations
- Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
- Follows direction outlined on all communications relative to operations
- Ensures products are always in stock, through proactive inventory planning, and utilization of best practices and established processes
- Conducts daily store walk with the Assistant Front Store Manager or designate and provides direction when necessary
- Manages labour scheduling and leverages Dayforce to maximize labour productivity
- Ensures staffing levels are adequate to effectively operate the business
- Manages Communications Binders and Store Boards to ensure awareness of all corporate and store events and ensures support of these initiatives
- Adheres to established purchasing processes including all replenishment activities (e.g., regular replenishment seasonal and event purchasing)
- Proactively monitors and minimizes the liability of discontinued inventory utilizing weekly reports to ensure the timely return of products to vendors being aware of all vendor return policies
- Inventory control, ordering, receiving, price changes, damages, and returns
- Conducts competitive price checks for both grocery and other KPI products as requested
- Implements new planograms and planogram adjustments, follows perpetual inventory directives

Physical Store/ Facility Management
- Primary key holder and may be called to the store before, during or after business hours in the event of an emergency
- Responsible for ensuring the safety of all customers and employees on store premises
- Responsible for maintaining physical store image to corporate standards
- Responsible for upkeep and repairs with Janitor, Property Management, and scheduling repairs

Human Resources
- Complies with Human Resources Standards
- Hires and/or supports hiring for all departments, excluding Pharmacy
- Maintains wage administration within budgeted guidelines
- Effective management of schedules, absenteeism, FT-PT staffing ratio
- Conducts probationary reviews for new hires and annual staff performance reviews
- Manages staff performance through ongoing coaching, action planning, and follow-up
- Provides staff orientation and specific position training utilizing LMS, and in-store training programs where required
- Manages conflict and ensures effective and timely resolution

Finance
- Analyzes financial reports, identifies trends, and addresses discrepancies between planned and actual through effective utilization of the available reports
- Meets period, quarterly, and annual targets
- Develops and executes strategies to improve business efficiency at the store; follows up and monitors these strategies on an ongoing basis using established metrics and reporting (such as Micro-Strategy, Daily Metrics Tracker, KPI’s)

General
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Complies with food and safety guidelines
- Complies with loss prevention policies and procedures and ensures they are executed throughout the store
- Maintain confidentiality in all matters pertaining to Neighbourly Pharmacy Franchised business and its operation
- Perform other duties as assigned

**Qualifications**:
Planning, Judgement and Decision Making
- Planning and preparation for Inventory Management
- Use judgment and decision-making skills to control expenses
- Provides effective leadership and ongoing mentorship and ensures development of all staff
- Efficient time

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