Salesforce Product Analyst

7 days ago

Bolton, Canada NTT DATA, Inc. Full time

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Location: Toronto, ON, CA

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Product Analyst - Remote Canada role. 

As a Salesforce Product Analyst, you will play a crucial role in understanding and interpreting customer data to uncover needs and opportunities. This position involves working closely with Product Managers, Product Owners, and cross-functional Agile teams—including engineers and designers—to influence product strategies and ensure successful outcomes. Your insights will directly contribute to the development and refinement of products and services that meet both customer and business objectives.

Job Function/Day to Day
Data Analysis: Conduct in-depth analyses of customer data to identify patterns, trends, needs, and opportunities
Cross-functional Collaboration: Work alongside cross-functional teams to validate problems and assist in developing solutions that are valuable, feasible, viable, and usable
Feature Definition: Collaborate with stakeholders, including product managers, to capture and define features, user stories, and assist in defining product roadmaps. 
Customer Feedback: Validate hypotheses through customer feedback to ensure product alignment with user needs.
Performance Metrics: Monitor and analyze product metrics, such as user engagement and satisfaction, to provide actionable insights aimed at enhancing
Product performance. Support Product Development: Ensure close collaboration with design and engineering teams to meet customer and business requirements.
Documentation: Develop necessary supporting documentation such as how-to guides, user manuals, and feature descriptions. 
Agile Participation: Engage in all facets of the Agile process, including sprint planning, backlog refinement, demos, and retrospectives.

Insight Generation: Regularly conduct product and customer insights assessments to support effective decision-making by Product Managers and Owners. 
Decision Support: Prepare and present insights and opportunities to enable informed decision-making and strategic planning. 
Experiment Design: Design and implement experiments to test and explore new opportunities.

Required Qualifications.
5+ years experience in Product Analyst role in a technical environment.

5+ years working in a Salesforce Environment.

5+ years of analytical skills with proficiency in data analysis tools and methodologies.
Excellent communication and collaboration skills, capable of working effectively across multiple teams. 
Problem-solving abilities with a keen eye for identifying trends and extracting meaningful insights from vast data sets.

Strong understanding of both business and technical requirements.

Experience with agile methodologies and tools.

Proven ability to prioritize tasks and manage dependencies effectively.

Requirements gathering & use case documentation  Epics, User Stories, & Acceptance Criteria

Product Roadmap Backlog & Work Item Prioritization, Release planning, Product Demo s .

Ideal Mindset:

Encouragement. You will provide motivation, direction, and support to other members of the team.

Problem Solver. You are creative but also practical in finding solutions to problems that may arise in the project to avoid potential escalations.

Strong work ethic. You are a team player and lead by example.

#LI-CONF

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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