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Specialist II, Global Account Services

2 months ago

Saint John, Canada Wyndham Hotels and Resorts, Inc. Full time

Wyndham Hotels & Resorts is now seeking a Specialist II, Global Account Services to join our team in Saint John, New Brunswick.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusiveness, caring, and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities, and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility, and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity, and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you

The Role

The position of Specialist II, Global Account Services is an exciting and fast-paced support selling role. Individuals will work with global clients in multiple segments by coordinating group/transient hotel bookings from key global accounts via telephone and email. Specialists work with both internal and external computer systems. Global Account Services Specialists work in tandem with Global Sellers, Clients, and hotels to negotiate special rates and terms for clients and groups utilizing proposals and contracts. Groups can range from 1 hotel room to thousands of hotel rooms. Specialists work through multiple mediums (phones, web, client software, and email) to solicit and convert revenue opportunities while building and maintaining strong relationships with new and existing key accounts. Specialists are responsible for meeting revenue and conversion targets and Service Level Agreements. Specialists will be working with multiple clients and multiple contracts simultaneously. Specialists may, or may not, work with dedicated key accounts.

What you'll do

Specialists will work with Global Sellers, clients, and hotels via telephone and emails. Core job functions include processing incoming opportunities and converting them into bookings. Specialists will interact with clients, Global Sellers, hotels, and customers via inbound/outbound phone calls and email correspondence with the goal of placing bookings in the best hotels and for the best rates. Specialists will also be expected to resolve within reason basic customer service-related issues surfaced by key accounts. It is essential that the Global Account Services Specialist be able to perform their duties in a contact center facility or approved location, while seated at a desk and in accordance with the company attendance policy. Attendance is a critical function of the job and will be managed in accordance with the Wyndham Hotels & Resorts attendance policy.

Responsibilities include, but are not limited to:

  • Work within computer systems including via email to negotiate rates and information for clients and/or following up on related tasks.
  • Place outbound calls to clients, hotels, and Global Sellers.
  • Create and send email correspondence requesting contracts/rates and follow up with clients, hotels, and Global Sellers.
  • Receive inbound phone calls and emails from clients, hotels, and Global Sellers.
You'll be successful if you have
  • Ability to multi-task.
  • Excellent verbal and written communication skills.
  • Computer proficiency.
  • Knowledge of the travel industry is a plus.
  • Ability to work through company-provided training.
Required Qualifications/Experience
  • High School or General Equivalency Diploma.
  • Job experience: 6 months minimum of Wyndham Hotels & Resorts Inc sales experience or one year of sales preferably in the hospitality industry.
Job Location:

Saint John, 180 Crown Street, Saint John, New Brunswick NA

Employment Status:

Full-time

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful, and delivering great experiences to our guests, partners, and communities.

∙ Fostering an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bringing your best every day and striving to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities, and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.

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