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Senior Claims Manager, Casualty Claims

2 months ago

Calgary, Canada Zurich Canada Full time

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have previous experience in a claims environment, with managing and directing work activities and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Senior Claims Manager, Casualty Claims.

You will report to the Head of Casualty Claims and be responsible for managing and directing the work activities of a team of Claims Professionals across one or multiple locations. You will play a crucial role in ensuring high-quality service and operational efficiency through performance management, development and coaching of staff.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.

Work with inspiring leaders and supportive teammates who are dedicated to your success. Take advantage of unparalleled opportunities for career development and personal growth in a nurturing environment. Be part of a global company that makes a difference on a global scale, providing impactful solutions and services for our customers and stakeholders.

This is a hybrid work opportunity.

What you will do

  • Leads and directs the administrative activities for the functional areas of Customer Services by assisting in developing, implementing and monitoring administrative and operational policies, procedures and best practices.
  • Appropriately utilizes management tools to assess, evaluate and improve existing workflows, processes, procedures, systems and data quality to enhance outcomes, efficiencies, quality and productivity.
  • Coordinates, manages and champions changes in requirements, strategy and culture across all functional areas of responsibility.
  • Builds rapport and maintains effective relationships with all business partners to improve internal and external customer satisfaction and to achieve business objectives.
  • Executes and effectively monitors activities that support compliance with all internal and audit controls and best practices.
  • Appropriately manages and allocates resources to ensure effective utilization, which meets the needs of the customer.
  • Implements and supports talent management practices to improve performance by participating in goal setting, measuring and monitoring performance, providing feedback, and mentoring, developing and training to staff.
  • Manages and monitors expenditures to support an efficient cost structure.
  • Supports the execution of the business planning process for the functional units in the geographic area for which they are responsible.
  • Works to identify opportunities and risks associated with changes in the external environment relative to improving the department.
  • Acts as a technical resource for the team.

Job Qualifications - What you bring to the table

Required:

  • Bachelors Degree and 5 or more years of experience in the Claims area

OR

  • High School Diploma or Equivalent and 7 or more years of experience in the Claims area

AND

  • 2 or more years of management experience data research and analysis skills
  • Travel 25%

Preferred:

  • 5 or more years of commercial lines Claims experience
  • previous people management experience
  • Strong data research and analysis skills
  • Training and presentation skills
  • Verbal and written communication skills
  • Advance Microsoft Suite, and spreadsheet/database skills
  • Organization and multi-tasking skills

Our Culture

  • At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
  • We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
  • We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
  • We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
  • We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
  • We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
  • We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
  • We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility please click here. If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clicking here. Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. www.zurichcanada.com

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