Voice Engineer

2 months ago

Richmond Hill, Canada Getimployed Full time

Are you passionate about success and want to grow your future with an innovative and growing company with cutting edge technology? We want to know you

Working with us means being part of a dynamic and professional team of 600 employees in our 14 offices in North America, whose objective is to offer innovative solutions at the cutting edge of technology. Our employees are our ambassadors to our clients and business partners. Their skills, integrity and accountability are key to our success.

We are seeking a skilled Speech Analyst to join our dynamic team. The ideal candidate will play a crucial role in enhancing the effectiveness of our voice applications by analyzing speech patterns, fine-tuning conversational bots, and developing robust language models. This position offers the opportunity to work with cutting-edge technology in a collaborative environment, where innovation and expertise are valued.

Responsibilities

  • Analyze speech and text data to improve voice recognition and natural language understanding (NLU) models.
  • Tune and annotate conversational bots, focusing on optimizing performance and user interaction.
  • Develop and implement data visualization and modeling techniques to identify trends and patterns in speech data.
  • Write and refine utterances for various scenarios to enhance the accuracy and naturalness of conversational models.
  • Collaborate with the development team to assist in the integration and optimization of voice applications, such as Google Dialogflow.
  • Utilize tools like JIRA and Confluence for project management and documentation.
  • Conduct root cause analysis to address speech recognition issues and implement effective remediation plans.
  • Maintain high standards of data annotation in multiple languages, with a focus on English and French, ensuring accuracy and relevance.

Desired Skills

  • Minimum of 4 years' experience in data analysis, with a strong background in statistical analysis and data mining.
  • Proficiency in machine learning and deep learning techniques applicable to speech analysis.
  • Bachelor’s degree in Linguistics or a related field is highly desirable.
  • At least 2 years' experience in conversational bot tuning and speech analysis, including speech repair and fine tuning of NLU systems.
  • Experience with IVR applications and familiarity with voice application development.
  • Native or professional proficiency in English and French; proficiency in Spanish is an additional advantage.
  • Strong analytical skills with the ability to identify issues and implement strategic solutions.
  • Excellent verbal and written communication skills.
  • Highly self-motivated and capable of working independently as well as part of a team.

What's great in the job?

  • A culture emphasizing consistent high performance, marked by a notable success rate in projects and significant year-over-year revenue growth.
  • Opportunities for a growth mindset, including participation in certification programs, mentorship, talent investment initiatives, internal mobility options, and internship opportunities.
  • Contributing to global impact by collaborating on impactful projects for esteemed global clients, actively shaping the future of the industry.
  • An inclusive and welcoming multicultural environment that promotes openness, communication, and regular team-building events.
  • Committed to social sustainability values, including initiatives focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
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