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Senior Vice President, Client Experience – Healthcare Toronto, Ontario, Canada

3 months ago

Old Toronto, Canada The Welstone at Mission Crossing Full time
Senior Vice President, Client Experience – Healthcare

Weber Shandwick Canada is a market leading PR agency that leads Canada in business growth, award-winning work, client longevity and a best place to work.

Weber Shandwick works with some of the largest pharmaceutical companies in the world, communicating about some of the most pressing health concerns.

We deliver innovative, impactful work for our clients driven by our people, our relationships, a culture that inspires, an incredible team of experts in scientific communications, and an embedded digital/social team who make our clients stand out. We are also well-connected to the large Weber Shandwick network, partnering daily with clients and colleagues globally.

About the Role

We are looking for a new SVP to lead our Canada healthcare practice.

This role will lead and develop a fast-emerging practice area that features two major global. This is a unique, career-defining role for the right candidate who will direct the healthcare strategy for the agency in partnership with a high-performing and highly collaborative Canada leadership team.

This new leader’s overall responsibility is to be to define the Canada healthcare offer, provide day-to-day strategy for a portfolio of clients, and develop the Canada talent and team. The successful candidate will have experience with data and regulatory milestones along with consumer programs, and display passion, never-ending curiosity, a desire to always be better, and the ability to inspire and connect with teams across offices. They will be a hands-on leader that fits with our overall culture: client-first, innovative and collaborative where we win together in the work.

Responsibilities

  • Define and develop the Canada healthcare practice and contribute to the overall leadership of the agency
  • Build and nurture client relationships and grow business by providing leadership, direction and strategic guidance to colleagues, day-to-day teams and senior level clients
  • Lead, develop and coach teams of 10-20 people
  • Guide and inspire clients to continue expand the kinds of communications work they are doing digitally directly tied to meeting their business challenges
  • Develop quality standards and ensure client satisfaction
  • Draw on our total agency resources for every project, including health creative, digital and media specialists
  • Educate teams to ensure that they are delivering state-of-the-art counsel and content to their clients
  • Stay ahead of the shifts in the healthcare environment and provide guidance to teams and clients
  • Participate in new business pitch development and/or presentations
  • Participate as part of the practice leadership team on the operations of the group
  • Actively engage in the culture of the agency to lead by example
  • Work with peers to further the mission, goals and culture of the agency
  • Mentor individuals so that they are able to achieve their professional goals

Basic Qualifications

  • Bachelor's degree required
  • 15+ years of experience in PR inclusive of agency experience working on large scale integrated communications campaigns

Additional Qualifications

  • Highly-skilled in developing earned-first client campaigns delivered through integrated media programs
  • Deep knowledge of the pharma regulatory landscape
  • Experience, at an agency or in-house, managing a large pharmaceutical account (over $1 million in billings) and the keen organizational skills needed to do so.
  • Experience on accounts that span multiple cities with integrated account teams preferred
  • Excellent written, verbal, and interpersonal communication skills
  • Great track record of success leading teams and developing talent
  • Proficiency in MSOffice, advanced proficiency in PowerPoint and other presentation platforms

Desired Qualifications

  • An entrepreneurial spirit, strong leadership qualities, and a collaborative attitude
  • Propensity to organize thinking, break down complexity and manage shifting priorities at a fast pace

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Vision
  • RRSP (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • Bring Your Own Device (BYOD) – $50 monthly cell phone reimbursement
  • MyDays – Flexible time off
  • Short-Term Disability
  • Paid Parental Leave Policy

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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