Technical Product Manager

4 weeks ago

Old Toronto, Canada Sync.com Full time
Sync is Canada's largest cloud storage and document collaboration provider and a world leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone by providing a safe space for the world to collaborate. We're transforming how SMBs work together and actively expanding into a digital enterprise. We need your help

By joining Sync, you will have a fantastic opportunity to help over 2 million businesses and individuals worldwide store essential information, share big ideas, and collaborate on game-changing projects.

You will help define the future of work. Most importantly, you will be part of an incredible team that helps to bring the world into Sync.

Sync needs you

As a Technical Product Manager, your role will be critical in enhancing the core user experience across various platforms such as desktop, mobile, and web apps by focusing on foundational efforts such as performance improvement. You will be responsible for ensuring customer satisfaction and retaining them by continuously improving the ease of use, performance, stability, and delight of all core functions across our platform.

You will significantly impact the company's direction and the value millions of users get from Sync.

Your to-do list:
  • Define the vision and strategy and drive the roadmap to improve the core experiences, delight, and perceived performance of our desktop experience, including collecting content, viewing, browsing, app navigation, and client installation.
  • Define platform performance criteria and metrics that measure success.
  • Be an expert at prioritization by helping balance the roadmap with tech foundational efforts.
  • Obsess over outcomes and know where best to invest the team’s valuable time.
  • Share insights and results throughout the company to evangelize high-impact initiatives.
  • Make data-informed product decisions with qualitative and quantitative research.
  • Partner closely with teams across Sync to align development with cross-platform initiatives and ensure the consistency of our cross-platform experiences.
Who you are:
  • BS in Computer Science, Engineering or relevant work experience.
  • 2+ years of technical hands-on experience in software, such as software developer, systems engineer, etc.
  • 2+ years of Product Management experience.
  • Impact-driven history of delivering measurable results for users and the business.
  • Strong technical, analytical, problem-solving, and execution skills that solve technical problems for our users to enable innovation.
  • You have collaborated with engineering teams and led a technical project.
Perks:
  • Work-from-home
  • Generous wellness program to keep your work-life balance in check
  • Best-in-the-class health benefits
  • Paid vacation with carry-over

Sync.com is an equal opportunity dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the nature of any accommodation(s) that you may require.
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