EAP Clinical Counsellor

2 months ago

Old Toronto, Canada Workplace Options LLC Full time

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier, and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high-quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current Opportunity: EAP Clinical Counsellor (French Speaking)

Location: Toronto
Onsite/Hybrid/Remote: Hybrid - full-time position
Salary: $62,000 a year
Years of experience: 1 year of direct counselling experience
Language Requirement: French and English

What you will do:

Our EAP Counsellors engage with participants over the phone, video, chat & email, demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for. Each caller presents with a unique set of challenges, and it is through your clinical conversation that you will help each person navigate a way forward.

If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.

Responsibilities:

  • Provide single session telephonic and video counselling, in-the-moment support, and crisis telephonic management in a supportive, ethical, and professional manner while maintaining client confidentiality.
  • Assess clients thoroughly to ensure appropriateness for short-term counselling.
  • Assess and manage high-risk calls, working closely with individuals at risk.
  • Appropriately refer clients to external resources or within WPO as part of our holistic approach.
  • Collaboratively develop clear and concise treatment plans for clients.
  • Maintain clear clinical and task-oriented documentation in the case management system.
  • Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills:

To excel in this role, you will need the following qualifications and skills:

  • Social worker, Counsellor, or Psychologist with an accompanying Master’s degree.
  • Licensure or clinical certification preferred.
  • Minimum 2 years direct client-contact providing counseling or mental health services.
  • Experience delivering counselling services in French and English.
  • Experience providing assessments and/or using clinical assessment tools.
  • Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, and Systemic counselling.
  • Training in crisis intervention and supporting high-risk clients beneficial.
  • Ability to work with clients presenting with substance abuse, crisis situations, mental health symptoms, and/or family/relationship-related concerns impacting personal or work performance.

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients; we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

  • Paid Time Off
  • Life Insurance
  • Employer Pension Contribution
  • Travel Reimbursement
  • Extended healthcare, dental, and vision benefits
  • AD&D and Long-term disability insurance
  • Monthly clinical supervision
  • Supervision stipend
  • Training/tuition reimbursement
  • Access to professional monthly clinical development webinars & professional development workshops
  • Gym Reimbursement
  • Wellness rewards
  • Access to EAP benefits and all WPO services
  • Mentorship Program
  • 24/7 support for risk calls
  • Employee exchange programme
  • Comprehensive training provided for this position.

At Workplace Options, we are committed to building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring.

For further details about WPO, please check out our website www.workplaceoptions.com.

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