Customer Service Specialist/Inside Sales

3 days ago

Golden Horseshoe, Canada Safety Media Inc. Full time

About Safety Media

Safety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and life safety products, custom signage that we plan to grow into a separate business, and professional services that include fire safety plans and training and compliance management software.

About the role

As a Customer Service Specialist, you will be the first point of contact for our customers and the company's voice, delivering the organization's values, fostering an exceptional customer experience and resolving inquiries promptly, professionally and effectively. This position requires strong customer service skills, sales support expertise, and meticulous attention to detail in order processing. The ideal candidate will be adept at combining customer satisfaction with the smooth execution of sales transactions.

Your responsibilities include:

prompt and professional response to customer inquiries via phone, email, and live chat, delivering accurate information about products, services, and order status; sales support, where you'll assist customers in product selection, pricing, and promotions, collaborating with the sales team to contribute to overall sales targets; meticulous attention to detail in efficient and accurate processing of customer orders, addressing any issues related to orders, shipping, and billing with a focus on timely resolution; comprehensive understanding of the product catalog and services in order to provide informed support to customers; collaboration cross-functionally with sales, production, inventory management, and shipping departments to ensure seamless order fulfillment. maintain records of customer interactions, orders, and issue resolutions in ERM and tickeing systems, while actively contributing to continuous improvement by identifying areas for process enhancement.

The successful candidate will not only have a passion for sales and excellent customer service but should also have:

proven proficiency as a Customer Service Agent with the ability to interact professionally with diverse customers; efficiency in conveying product information through various communication channels such as email, phone and chat; over 3 years of experience in Customer Service familiarity with property management or the Fire and Life Safety industry is a BIG asset; proven collaborative capabilities with Marketing, Sales, and Executive teams to drive new business; essential expertise in CRM and ERP systems, along with advanced proficiency in Word, Excel, PowerPoint, and Microsoft Outlook. self-directed with the ability to work independently, exhibiting strong business acumen, work ethics, and integrity Candidates with college-level courses or a degree in Fire, Building, or Safety Compliance are strongly preferred

About you

You have a passion for solving business problems with simple, elegant solutions You have a passion for helping customers to meet their compliance and safety requirements You want to take on the challenge of generating results that are over and above what is expected You are influential and competitive - you want to make a difference and influence your team members and decision-makers by displaying positive personal drive and passion for what you do You have clear professional goals, you want to develop, maintain, and strengthen partnerships with your co-workers and peers and you are passionate about making things happen.Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall. IndustryFacilities Services #J-18808-Ljbffr

  • Customer Service Specialist/Inside Sales

    6 days ago

    Golden Horseshoe, Canada Safety Media Inc. Full time

    Part Time / Full Time Safety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire...

  • Sales Specialist, Plumbing

    6 days ago

    Golden Horseshoe, Canada Rona Full time

    Sales Specialist, Plumbing Banner: RONA+ Entity: RONA+ - 83096 - Etobicoke City: Etobicoke Province: Ontario Job Status: Full Time Job Category: Sales Closing Date: Apply Here By joining the RONA family, you'll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts...

  • Marketing Communications Specialist

    4 days ago

    Golden Horseshoe, Canada Adecco Canada Full time

    Adecco is currently hiring a temporary full-time talented and passionate Marketing Communications Specialist: Customer Journey to join our clients’ dynamic team in North York, ON.  In this role you will be responsible for the production, analysis, and optimization of one-to-one marketing communications that support all touchpoints throughout the customer...

  • Marketing Communications Specialist

    6 days ago

    Golden Horseshoe, Canada Adecco Canada Full time

    Adecco is currently hiring a temporary full-time talented and passionate Marketing Communications Specialist: Customer Journey to join our clients’ dynamic team in North York, ON.  In this role you will be responsible for the production, analysis, and optimization of one-to-one marketing communications that support all touchpoints throughout the customer...

  • Samsung Home Electronics Sales and Product Specialist

    2 months ago

    Golden Horseshoe, Canada Premium Retail Services Full time

    As a Samsung Sales and Product Specialist, you'll spark sales in retail stores, promote products and excite customers about everything Samsung TV. Growing sales for Premium clients is the name of the game, and you'll do it by being a Samsung TV product expert engaging with store personnel and customers. What's in it for you? You'll represent one of the...

  • Territory Sales Specialist

    4 days ago

    Golden Horseshoe, Canada Rogers Communications, Inc. Full time

    Select how often (in days) to receive an alert: Territory Sales Specialist - Residential Direct Our dedicated specialists are proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to...

  • Territory Sales Specialist

    4 days ago

    Golden Horseshoe, Canada Rogers Communications, Inc. Full time

    Select how often (in days) to receive an alert: Territory Sales Specialist - Residential Direct Our dedicated specialists are proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to...

  • Insurance Sales Specialist at Unity Managing Underwriters Limited

    6 days ago

    Golden Horseshoe, Canada Navacord Full time

    Insurance Sales Specialist at Unity Managing Underwriters Limited Part Time / Full Time Insurance Sales Specialist at Unity Managing Underwriters LimitedUnity Managing Underwriters Limited is hiring for a Sales Associate – Commercial Underwriting and Claims and will provide support to the VP of Sales in the maintenance of existing accounts. The Sales...

  • AVP, Insider Risk Management

    4 days ago

    Golden Horseshoe, Canada The Toronto-Dominion Bank (Canada) Full time

    AVP, Insider Risk Management page is loaded AVP, Insider Risk Management Apply remote type Hybrid locations Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id R_1353597 Work Location:Toronto, Ontario, CanadaHours:37.5Line of Business:Risk Management Pay Details: We’re committed...

  • AVP, Insider Risk Management

    7 days ago

    Golden Horseshoe, Canada The Toronto-Dominion Bank (Canada) Full time

    AVP, Insider Risk Management page is loaded AVP, Insider Risk Management Apply remote type Hybrid locations Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id R_1353597 Work Location:Toronto, Ontario, CanadaHours:37.5Line of Business:Risk Management Pay Details: We’re committed...

  • Client Services Specialist

    3 days ago

    Golden Horseshoe, Canada Questrade Full time

    Client Services Specialist 5700 Yonge St, North York, ON M2M 4K2, Canada ● Toronto, ON, Canada Req #1058 Monday, April 29, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be...

  • Client Services Specialist

    3 days ago

    Golden Horseshoe, Canada Questrade Full time

    Client Services Specialist 5700 Yonge St, North York, ON M2M 4K2, Canada ● Toronto, ON, Canada Req #1058 Monday, April 29, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be...

  • Client Account Specialist

    4 days ago

    Golden Horseshoe, Canada Rogers Communications, Inc. Full time

    Select how often (in days) to receive an alert: Client Account Specialist Our dedicated specialists are proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things...

  • Client Account Specialist

    6 days ago

    Golden Horseshoe, Canada Rogers Communications, Inc. Full time

    Select how often (in days) to receive an alert: Client Account Specialist Our dedicated specialists are proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things...

  • Senior Customer Journey Event Specialist

    6 days ago

    Golden Horseshoe, Canada TalentWorld Full time

    TalentWorld is currently hiring for an experienced Senior Customer Journey Event Specialist to work for our client, a luxury automotive manufacturer and retailer specializing in high-performance sports cars, SUVs and sedans.The Senior Customer Journey Event Specialist will research, develop, plan, and execute luxury customer events in Canada's top...

  • Talent Acquisition Specialist

    4 weeks ago

    Golden Horseshoe, Canada Drakkar Full time

    We are seeking a dynamic and motivated 360 Talent Acquisition Specialist to join our team. In this dual role, you will be responsible for both sales and recruiting activities, ensuring a seamless match between client needs and candidate skills. As a 360 Talent Acquisition Specialist, you will play a critical role in driving our growth by developing new...

  • Talent Acquisition Specialist

    4 weeks ago

    Golden Horseshoe, Canada Drakkar Full time

    We are seeking a dynamic and motivated 360 Talent Acquisition Specialist to join our team. In this dual role, you will be responsible for both sales and recruiting activities, ensuring a seamless match between client needs and candidate skills. As a 360 Talent Acquisition Specialist, you will play a critical role in driving our growth by developing new...

  • Client Account Specialist

    4 days ago

    Golden Horseshoe, Canada Rogers Communications Full time

    Our dedicated specialists are proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable...

  • Client Account Specialist

    6 days ago

    Golden Horseshoe, Canada Rogers Communications Full time

    Our dedicated specialists are proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable...

  • Quoting Specialist

    4 weeks ago

    Golden Horseshoe, Canada Convoy Supply Full time

    Quoting Specialist The Quoting Specialist assists the Centralized Quoting Manager in assessing and pricing of commercial, industrial, and institutional flat roofing projects. You will review and analyze plans, specifications, and other documents to prepare cost estimates for construction projects (flat roofs). Responsibilities Prepare quotes accurately and...