Current jobs related to Senior Manager Customer Operations - Vaughan - MAV Beauty Brands
-
Customer Service Representative
2 days ago
Vaughan, Ontario, Canada CAD Customer Service Full timeJob SummaryThe Customer Care Representative, Bilingual, serves as the primary point of contact for customers, providing exceptional service and support in a fast-paced environment. This role is responsible for managing customer inquiries, resolving issues, and ensuring timely order fulfillment.Key ResponsibilitiesProvide first-class customer service,...
-
Customer Service Representative
2 days ago
Vaughan, Ontario, Canada CAD Customer Service Full timeJob SummaryThe Customer Care Representative, Bilingual, serves as the primary point of contact for customers, providing exceptional service and support in a fast-paced environment. This role is responsible for managing customer inquiries, resolving issues, and ensuring timely order fulfillment.Key ResponsibilitiesProvide first-class customer service,...
-
Customer Care Representative, Bilingual
2 days ago
Vaughan, Canada CAD Customer Service Full timeTerumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value,...
-
Senior Operations Manager
2 days ago
Vaughan, Ontario, Canada Payment Solution Providers Full timeJob Title: Senior Operations ManagerWe are seeking a highly skilled Senior Operations Manager to join our team at Payment Solution Providers. As a key member of our operations team, you will be responsible for analyzing and improving our managerial methods and organization to ensure efficiency and effectiveness.Key Responsibilities:Analyze and provide advice...
-
Senior Operations Manager
2 days ago
Vaughan, Ontario, Canada Payment Solution Providers Full timeJob Title: Senior Operations ManagerWe are seeking a highly skilled Senior Operations Manager to join our team at Payment Solution Providers. As a key member of our operations team, you will be responsible for analyzing and improving our managerial methods and organization to ensure efficiency and effectiveness.Key Responsibilities:Analyze and provide advice...
-
Senior Operations Manager
2 weeks ago
Vaughan, Ontario, Canada Value Mobile Full timeAbout the RoleWe are seeking a highly skilled and experienced Executive Director to join our team at Value Mobile. As a key member of our leadership team, you will be responsible for driving business growth and success.Key ResponsibilitiesStrategic Planning: Develop and implement business strategies to achieve company objectives.Leadership: Lead and manage a...
-
Director of Care Operations
1 week ago
Vaughan, Ontario, Canada Sienna Senior Living Full timeDirector of Care Operations / Permanent Full-TimeVilla Santa Maria Long Term CommunityThe Director of Care Operations plays a pivotal role in ensuring the efficient operation of the community and delivering high-quality care to residents. The successful candidate will be responsible for overseeing clinical operations, leading clinical staff, and ensuring...
-
Director of Care Operations
1 week ago
Vaughan, Ontario, Canada Sienna Senior Living Full timeDirector of Care Operations / Permanent Full-TimeVilla Santa Maria Long Term CommunityThe Director of Care Operations plays a pivotal role in ensuring the efficient operation of the community and delivering high-quality care to residents. The successful candidate will be responsible for overseeing clinical operations, leading clinical staff, and ensuring...
-
Senior Project Manager
2 days ago
Vaughan, Ontario, Canada The Pod Group Full timeSenior Project ManagerWe are seeking a highly skilled Senior Project Manager to join our team at The Pod Group. As a key member of our project management team, you will be responsible for leading the planning and execution of retail projects from design to delivery.Key Responsibilities:Develop and implement project plans, ensuring timely and within-budget...
-
Senior Project Manager
2 days ago
Vaughan, Ontario, Canada The Pod Group Full timeSenior Project ManagerWe are seeking a highly skilled Senior Project Manager to join our team at The Pod Group. As a key member of our project management team, you will be responsible for leading the planning and execution of retail projects from design to delivery.Key Responsibilities:Develop and implement project plans, ensuring timely and within-budget...
-
Associate Director of Care and Operations
1 week ago
Vaughan, Ontario, Canada Sienna Senior Living Full timeAbout the RoleWe are seeking a highly skilled and compassionate Associate Director of Care and Operations to join our team at Sienna Senior Living. As a key member of our leadership team, you will play a vital role in ensuring the delivery of high-quality care and services to our residents.Key ResponsibilitiesClinical Leadership: Provide clinical guidance...
-
Associate Director of Care and Operations
1 week ago
Vaughan, Ontario, Canada Sienna Senior Living Full timeAbout the RoleWe are seeking a highly skilled and compassionate Associate Director of Care and Operations to join our team at Sienna Senior Living. As a key member of our leadership team, you will play a vital role in ensuring the delivery of high-quality care and services to our residents.Key ResponsibilitiesClinical Leadership: Provide clinical guidance...
-
Senior Director of Operations
4 months ago
Vaughan, Canada Joe Johnson Equipment Toronto Full timeSenior Director of Operations LOCATION: The ideal candidate will reside within commuting distance to one of our branches (Canada or US)WORK ENVIRONMENT: OfficeTYPE: Full-time SUMMARY:The Senior Director of Operations will develop, implement, and analyze operational strategies that streamline processes...
-
Operations Manager
3 months ago
Vaughan, Canada ITN Food Corporation Full time**JOB SUMMARY**: The Operations Manager will join a tenured business that continues to grow. The incumbent will collaborate with managers in the development of performance goals & long-term operational plans, maximize efficiency & productivity through extensive process analysis and interdepartmental collaboration, set strategic goals for operational...
-
Operations Manager
3 months ago
Vaughan, Canada ITN Food Corporation Full time**JOB SUMMARY**: The Operations Manager will join a tenured business that continues to grow. The incumbent will collaborate with managers in the development of performance goals & long-term operational plans, maximize efficiency & productivity through extensive process analysis and interdepartmental collaboration, set strategic goals for operational...
-
Customer Service Operations Manager
4 weeks ago
Vaughan, Ontario, Canada MT Talent Full timeMT Talent is pleased to collaborate with a prominent designer, distributor, and manufacturer specializing in Smart Building Solutions. Our client, a privately held entity and one of Canada's largest manufacturers, is seeking to fill a vital position that supports their daily business functions as a Service Manager for the Greater Toronto Area.Job...
-
Senior Operations Manager
2 weeks ago
Vaughan, Ontario, Canada Viana Inc. Full timeEducation and Qualifications: Bachelor's degree in a relevant fieldWork Experience: 2 years to less than 3 years of experience in a senior management roleKey Responsibilities:Develop and implement organizational strategies to achieve business objectivesLead the establishment of major departments and appoint senior staff membersFormulate and approve policies...
-
Senior Operations Manager
1 week ago
Vaughan, Ontario, Canada Viana Inc. Full timeEducation and Qualifications: Bachelor's degree in a relevant fieldWork Experience: 2 years to less than 3 years of experience in a senior management roleKey Responsibilities:Develop and implement organizational strategies to achieve business objectivesLead the establishment of major departments and appoint senior staff membersFormulate and approve policies...
-
Operations Manager
22 hours ago
Vaughan, Ontario, Canada Super Asia Foods and Spices LTD Full timeOperations Manager Job DescriptionWe are seeking an experienced Operations Manager to join our team at Super Asia Foods and Spices LTD. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our organization, ensuring that our products are delivered to customers on time and in good condition.Key...
-
Operations Manager
20 hours ago
Vaughan, Ontario, Canada Super Asia Foods and Spices LTD Full timeOperations Manager Job DescriptionWe are seeking an experienced Operations Manager to join our team at Super Asia Foods and Spices LTD. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our organization, ensuring that our products are delivered to customers on time and in good condition.Key...
Senior Manager Customer Operations
4 months ago
MAV Beauty, holding company for Marc Anthony True Professional, Cake Beauty, Renpure, and The Mane Choice is seeking an experienced and dynamic Senior Manager Customer Operations to lead and optimize our customer operations department. The Senior Manager Customer Operations will play a pivotal role ensuring seamless interactions between our company and our customers, overseeing various aspects of customer service, order management, and logistics; ensuring compliance related to retail operations and logistics in a fast-paced environment. Reporting directly to the Vice President of Operations this role requires strong leadership skills, strategic thinking, exceptional attention to detail, advanced proficiency in Excel and a deep understanding of customer-centric operations.
Key Responsibilities:
Order Management and Fulfillment:
- Oversee the end-to-end order fulfillment process, ensuring orders are processed accurately and timely.
- Implement and optimize order management processes to streamline workflows and minimize errors.
- Collaborate with cross-functional teams to address any fulfillment issues and implement corrective actions as needed.
- Develop and maintain key performance indicators (KPIs) to monitor order fulfillment metrics and drive continuous improvement.
- Implement and optimize order management systems and processes to streamline workflows and minimize errors.
Retail Compliance:
- Develop and enforce policies and procedures to ensure compliance with retail regulations and standards, including but not limited to product labeling, packaging, pricing, and shipping requirements.
- Stay informed about changes in retail compliance requirements and communicate updates to relevant stakeholders.
Logistics Coordination:
- Coordinate logistics activities, including transportation, warehousing, and distribution, to ensure timely and cost-effective delivery of products to customers.
- Collaborate with third-party logistics providers to optimize transportation routes, minimize shipping costs, and improve delivery reliability.
- Monitor logistics performance metrics and implement strategies to enhance efficiency and reduce lead times.
Customer Relationship Management:
- Build and maintain strong relationships with key customers, acting as the primary point of contact for escalated issues and strategic discussions.
- Proactively identify opportunities to enhance the customer experience and drive customer satisfaction.
- Analyze customer operations performance metrics and identify areas for improvement.
- Lead initiatives to optimize processes, reduce costs, and increase productivity while maintaining high service levels.
- Lead cross-functional teams to develop and implement process enhancements, leveraging data-driven insights and best practices.
Leadership and Team Management:
- Provide leadership and direction to the customer operations team, fostering a culture of excellence, collaboration, and continuous improvement.
- Mentor and develop team members, ensuring they have the necessary skills and resources to excel in their roles.
- Set clear objectives and KPIs for the team, monitoring performance and driving accountability.
Key Qualifications:
- Bachelor’s degree in business administration, Supply Chain Management, Operations Management, or a related field; MBA or equivalent preferred.
- Proven experience in a similar role, with a minimum of 5+ years in a senior leadership role within customer operations, preferably in a fast-paced and dynamic environment.
- Strong understanding of customer service principles, order management processes, logistics operations, and retail compliance requirements.
- Excellent communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
- Proficient in data analysis tools and techniques, with a strong analytical mindset enabling the interpretation of data to generate actionable insights.
- Advanced proficiency in Microsoft Excel, with expertise in creating complex formulas, macros, and utilizing advanced features such as Power Pivot, Power Query, and Power BI for in-depth data analysis and visualization.
- Detail-oriented mindset, consistently prioritizing accuracy and quality in all tasks and projects, ensuring meticulous attention to detail throughout processes and operations.
- Demonstrated leadership capabilities, including the ability to inspire and motivate teams to achieve results.
- Ability to thrive in a high-pressure environment and effectively manage competing priorities.
Interested and qualified candidates encouraged to apply directly. MAV Beauty is committed to providing equal opportunities for all applicants and employees regardless of race, ancestry, place of origin, color, ethnic or national origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other characteristic protected by law. If you require an accommodation to participate in the recruitment process, please contact us to provide your contact information. While we appreciate all resume submissions, only those selected for an interview will be c
Be the first to be notified about new Senior Manager Customer Operations jobs in Vaughan, Ontario
I agree to receive jobs matching this search by email and I agree to the Terms. I can cancel alerts at any time.
MAV Beauty Brands in Vaughan, Ontario, Canada
#J-18808-Ljbffr