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Senior Operations Manager

2 months ago

Vaughan, Ontario, Canada Payment Solution Providers Full time
Job Title: Senior Operations Manager

We are seeking a highly skilled Senior Operations Manager to join our team at Payment Solution Providers. As a key member of our operations team, you will be responsible for analyzing and improving our managerial methods and organization to ensure efficiency and effectiveness.

Key Responsibilities:
  • Analyze and provide advice on managerial methods and organization
  • Develop quality management and quality assurance standards
  • Conduct research to determine efficiency and effectiveness of managerial policies and programs
  • Propose improvements to methods, systems, and procedures
  • Plan the re-organization of operations
  • Supervise staff
  • Provide customer service
  • Train staff
  • Oversee development of communication strategies
  • Manage knowledge
  • Coaching
  • Offer mentoring
  • Direct and advise staff in the development and implementation of service quality assessment strategies
  • Reconcile accounts
  • Monitor financial control systems
  • Ensure settlements are made according to company practices and procedures
  • Control process start-up, shut-down, and troubleshooting
  • Process electronic transactions using computer equipment
  • Document reporting needs, queries, logic, results, and recommendations to other information systems professionals
Requirements:
  • 3-4 years of experience in operations management
  • Excellent analytical and problem-solving skills
  • Strong communication and leadership skills
  • Ability to work in a fast-paced environment
  • Attention to detail and ability to multitask
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment