Customer Sales and Service Representative

2 weeks ago

Victoria, Canada BC Ferries Full time
Job Description

CUSTOMER SALES AND SERVICE REPRESENTATIVES

Seasonal Employment

Victoria

Are you are a strong team player committed to delivering exceptional customer service? We are looking for new team members to join our dynamic Customer Service Team. As a first point of contact to the public, you respond to customer telephone enquiries and requests, book, cancel and modify travel for our customers, and provide professional and timely information and assistance regarding all aspects of BC Ferries' operations. 

In this role, you work full-time in a call centre environment and are available for various shifts (mornings, days, evenings, weekends, holidays, and on call) across our hours of operation (6am-10pm Monday-Friday, 7am-7pm on weekends). 

We provide an intensive 4-week training program with pay, which requires you to be present every day of training. The first training class is on March 4, 2024.  There will be two additional classes offered with start dates of April 15 and May 27.

As the ideal candidate, you bring your positive attitude and excellent communication skills coupled with 1 year of applied experience in sales and customer service related environments.  You have successfully completed Grade 12 and have an intermediate to advanced proficiency with computers and their applications, including (but not limited to) Microsoft Word, Excel and Outlook. Social Media experience is an asset. Training will be provided for our reservation booking system, and other software tools used in our Customer Service Centre.

Join us

This posting will remain open until all positions are filled.

Note: The first round of interviews will be on January 25. Please submit your application early.

“We connect communities and customers to the people and places important in their lives”

 At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. BC Ferries supports employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however only those selected for an interview will be contacted.

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