Bilingual Credit and Collections Specialist
3 weeks ago
Responsibilities
- Conducting collections, dispute resolution, order releases, and credit investigations for a diverse clientele.
- Communicating with customers to secure payments, follow up on overdue balances, and resolve issues.
- Maintaining accurate documentation of collection actions and correspondence using specialized software.
- Analyzing accounts to understand payment trends and previous collection efforts.
- Prioritizing collection efforts and implementing effective strategies.
- Managing assigned portfolios to minimize Days Sales Outstanding (DSO) and past dues.
- Recommending legal or third-party actions when necessary, considering debtors’ financial positions and risks to the company.
- Evaluating and documenting credit limits based on various factors.
- Collaborating with internal departments to address customer issues related to order processing, delivery, and project fulfillment.
- Reconciling customer accounts and requesting appropriate adjustments.
- Establishing and maintaining effective relationships with internal and external stakeholders.
- Adhering to professional communication standards at all times.
- Bachelor's degree in Accounting & Finance or related field.
- 1-3 years of continuous experience in a comparable B2B distribution role.
- Bilingual proficiency in English/French is mandatory.
- Familiarity with SX.e ERP and Sidetrade interface is advantageous.
- Strong analytical skills with the ability to interpret financial data and trends.
- Excellent organizational skills and ability to prioritize tasks effectively.
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