Customer Service Representatives

3 weeks ago

Greater Sudbury, Canada Airesolutions Full time

We are looking for a dedicated Customer Service Representative to join our dynamic team. As our entry-level Customer Service Representatives, you will provide world-class service to our customers, ensuring their inquiries and issues are resolved swiftly and effectively. Your ability to listen, empathize, and take decisive action will be crucial in enhancing our customers' experience with our brand.

Job Benefits:

  • Comprehensive benefits package, including health, dental, and vision.
  • Ongoing training and professional development opportunities.
  • Opportunities for career advancement in a rapidly growing company.
  • A supportive and collaborative team environment where your ideas are valued.
  • Remote work environment.

Key Responsibilities:

  • Customer Interaction: Serve as the first point of contact for customers, handling inquiries and resolving issues in a timely and professional manner. Respond to customer inquiries via phone, email, and chat, ensuring clear, concise, and effective communication.
  • Problem Resolution: Diagnose and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
  • Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information and support to customers.
  • Documentation: Accurately record and document customer interactions, issues, and resolutions in the customer service database.
  • Feedback Collection: Gather and report customer feedback to help improve our products, services, and overall customer experience.
  • Team Collaboration: Work closely with other team members and departments to ensure consistent and high-quality customer service.
  • Performance Metrics: Meet or exceed individual performance metrics and contribute to team goals.

Qualifications:

  • High school diploma or equivalent; a degree in a related field is a plus.
  • Proven experience in a customer service role, preferably in a call center or customer support environment.
  • Excellent verbal and written communication skills, strong problem-solving and decision-making abilities.
  • Ability to handle high-stress situations calmly and effectively.
  • Proficiency in using customer service software, databases, and tools.

Attributes:

  • Empathy and patience when dealing with customers.
  • Positive attitude and a strong work ethic.
  • Adaptability and willingness to learn.
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