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Director, Investigative Services

2 months ago

Quebec, Canada iA Groupe financier iA Financial Group Full time

Permanent / Montreal - Quebec - Toronto/ Group Benefits and Retirement Solutions


Reporting to the Senior Director, Claims & Contact Centers, the Director, Investigative Services leads a team of senior investigators, auditors and data specialists who detect, investigate and resolve fraudulent claims within the Group Benefits and Retirement Solutions division. The individual will play a key role in evolving the operation's fraud risk management structure to align with the division's modernized environment.


MAIN DUTIES & RESPONSIBILITIES
Operational duties:

  • Oversight of the team's daily activities (e.g. work volumes, pending cases, recoveries, etc) and the division's fraud risk program

  • Development and monitoring of operational metrics and KPIs (including financial outcomes)

  • Transforming fraud and claim intelligence/insights into risk management strategies and actions

  • Guide direction of complex case investigation and decisions

  • Improve processes and routines to maximize operational efficiencies and outcomes

  • Interface with external vendors and represent iA at industry forums

Modernization responsibilities:

  • Transform the division's fraud management framework to manage risk in an automated claim environment

  • Drive forward technology transformation to:

  • Automate audits and processes

  • Leverage artificial intelligence and machine learning capabilities

  • Enhance data analytic capabilities

Leadership duties:

  • Evolve team skillsets, capabilities and processes

  • Focus operational efforts towards high-value tasks

  • Utilize data-driven insights to inform strategies and actions

  • Improve outcomes and results while ensuring operational efficiencies

JOB REQUIREMENTS
Education & Qualifications

  • Bachelor or Masters degree, preferably in data science, finance, accounting or a related field

Experience

  • 10+ years working or consulting experience in financial services, preferably with fraud or claims management operations

  • Planning and delivering large transformation initiatives

  • Project management experience, preferably with large scale projects

  • Operationalizing new technologies (e.g. artificial intelligence, data analytics, etc)

  • Leading and designing data analysis exercises

Skills

  • Industry knowledge related to claims or fraud management, with an understanding of emerging market trends

  • Business needs analysis, solution generation and project prioritization

  • Strategic business acumen and sound decision-making skills

  • Strong data analytical skills

  • Ability to navigate and solve ambiguous and complex issues

  • Change management

  • People leadership

  • 3 to 4 trips per year may be required to Toronto, Montreal and Quebec City.

WHAT WE OFFER

  • A friendly workplace and flexible working hours

  • A full range of benefits

  • The opportunity to build a career with a growing company


Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.

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