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Bilingual Deskside Support Analyst(contract)

3 months ago

Montreal, Canada Insight Technology Full time

Requisition Number: 97932

About Insight:

Insight Enterprise Inc serves clients in 190 countries, and in Canada, our robust Staffing department specializes in placing top-notch talent in sought-after roles across the nation.

Description:

Our client in the materials industry is seeking a dedicated and skilled Bilingual Deskside Support Analyst for a minimum 3-month contract with the possibility of extension. The successful candidate will provide deskside support, helpdesk services, and perform basic troubleshooting tasks for a small team. This role requires on-site presence and bilingual proficiency to effectively assist end users.

Responsibilities:

  1. Provide deskside support and helpdesk services to end-users.
  2. Install and configure Microsoft Office applications.
  3. Perform memory upgrades and other hardware installations.
  4. Conduct basic troubleshooting for software and hardware issues.
  5. Respond to and resolve Level 1 technical support tickets.
  6. Document and track issues in the ticketing system.
  7. Assist with setting up and maintaining user accounts and profiles.
  8. Collaborate with other IT team members to escalate and resolve complex issues.
  9. Maintain a high level of customer service and professionalism.

Requirements:

  1. High school diploma or equivalent; additional technical certifications are a plus.
  2. Proven experience in a technical support or IT helpdesk role.
  3. Proficiency in installing and configuring Microsoft Office applications.
  4. Basic understanding of hardware components and memory upgrades.
  5. Strong problem-solving skills and attention to detail.
  6. Excellent communication skills in both English and French are required for this role (can be French-only).
  7. Ability to work independently and as part of a team.
  8. Strong customer service orientation.

Physical Requirements:

  1. Ability to lift and move up to 50 lbs. of computer equipment as needed.
  2. Ability to work onsite, daily in Coaticook, QC.

If you are interested in this opportunity, please submit your resume detailing all relevant experience and certifications. We thank you for your interest, however, only those selected for interviews will be contacted.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Job Segment: Help Desk, Information Technology, Technical Support, Technology

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