Software Asset Management Specialist

2 weeks ago

Montreal, Canada WSP USA Full time

The Opportunity:

The Software Asset Management Specialist will be responsible for software asset management lifecycle operational activities in accordance with defined processes, operating procedures and policies.

Why choose WSP?

  • We value and are committed to upholding a culture of inclusion and belonging
  • Our Flexible Work Policy – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
  • A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer.
  • Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
  • Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things.
  • A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.

We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.

#WeAreWSP

What you can expect to do here:

Responsibilities of this role include (but are not limited to):

  • Process software Requests through defined lifecycle software asset management processes.  Ensure timely ordering and delivery of software licenses to meet service levels and provide a positive user-experience, especially for onboarding and to improve business productivity.
  • Respond to escalations and licensing queries from stakeholders.
  • Ensure compliant use of the license management tool within the operation.  Maintain a single record so all WSP IT software assets are managed throughout their lifecycle, from procurement to deinstallation.  All purchase related information must be captured and stored, including license entitlements, proof of purchase, license keys, activation information, and so on.
  • Provide inputs to and maintain a software renewals calendar.
  • Support software installation activities.  Engage as required with software vendors, On Site Support teams and SCCM/Intune teams and supply the necessary information to ensure timely and accurate software delivery.
  • Engage in license optimization initiatives.  Collaborate with Engineering teams around optimization of engineering software. 
  • Support audit and compliance activity by providing reporting required to support audit/regulatory requirements.
  • Provide necessary inputs into financial and budgetary processes.
  • Through local governance and by preparing detailed audit information and operational metrics analysis, (using PowerBI dashboards as the single source of truth), highlight operational gaps and issues that require focus, ensure these are addressed as required in alignment with ITSM practices.
  • Where processes and/or operating procedures may need adjusting to drive improvement, raise as required to ITSM Practices and provide feedback/inputs as necessary.
  • Support transitional activities as operations are internalized and share Knowledge as required.

What you’ll bring to WSP:

Required

  • A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.
  • 5+ years of experience working in an ITIL aligned operational role (Software Asset Management or similar).
  • Solid knowledge and experience of ServiceNow.
  • Enthusiasm and dedication to drive continual improvement and, or change.
  • Excellent analytical and communication (both verbal and written) skills.
  • Experience of working to (and exceeding) Service Level Agreements.
  • Process orientated with a methodical and planned approach to achieving goals.
  • Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills.
  • Be comfortable with ambiguity, thrive on change and engender a collaborative approach.
  • Act as an advocate for the IT Organisation both externally and internally.

Preferred

  • Bachelor’s degree in Information Technology or a related field.
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