Manager, Customer Success

3 weeks ago

Old Toronto, Canada Docebo Full time

Hey you Want to work for one of the fastest growing SaaS companies in the world?

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training. We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better.

So what are you waiting for? Apply today Join 800+ global Docebians and change the way people learn.

Are you ready to be a part of the learning revolution?

About This Opportunity:

The Manager, Customer Success is a leadership role responsible for overseeing and managing a Customer Success team, focusing on driving customer satisfaction, retention, and growth by building strong relationships with customers. The Manager, Customer Success contributes to the customer success strategy, ensuring effective execution, and driving continuous improvement to deliver exceptional customer experiences.


Responsibilities
  • Execute the Customer Success strategy aligned with the company's goals and objectives
  • Define clear goals, key performance indicators (KPIs), and metrics to measure customer success and team performance
  • Collaborate with cross-functional teams, such as Sales, Marketing, and Product
  • Lead and manage a team of Customer Success professionals, providing guidance, mentorship, and support
  • Set performance expectations, establish development plans, and conduct regular performance reviews for team members
  • Foster a customer-centric culture within the team, promoting collaboration, knowledge sharing, and continuous learning
  • Build and maintain strong relationships with key customers, acting as a strategic advisor and advocate
  • Collaborate with the team to develop and execute customer success plans as necessary
  • Ensure effective communication and coordination between customers and internal stakeholders to drive customer satisfaction
  • Develop and implement standardized processes, methodologies, and best practices to drive consistent and efficient customer success operations
  • Utilize customer success platforms and tools to track customer engagements, monitor customer health, and measure customer success metrics
  • Identify opportunities for process improvements and automation to enhance customer success operations and scalability
Requirements
  • Minimum of 3-5 years leadership experience for a team in a customer-facing role
  • Experience working with B2B accounts
  • Proven track record of consistently assisting customers in achieving their desired business outcomes to drive upsell and cross-sell opportunities
  • Strong written and oral (live and virtual) communication skills
  • Able to build relationships and rapport virtually
  • Ability to handle high-pressure situations and varying work volumes
  • Ability to demonstrate empathy while balancing the requirements of a business relationship between Docebo and its customers
  • Ability to autonomously balance time and effort to achieve goals
  • Strong problem-solving skills
  • Self-driven and collaborative
  • Knowledge of HR / LMS technologies is desired
  • Ability to travel, with notice, up to 25%

Benefits & Perks

-Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you

-Employee Share Purchase Plan

-Career progression/internal mobility opportunities

-Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)

-WeWork partnership and “Work from Anywhere” program

Hybrid Office Model

We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.

About Docebo

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations (at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.

#J-18808-Ljbffr

  • Strategic Customer Success Manager

    1 week ago

    Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    Unlock Customer Success with Our TeamWe're seeking a highly skilled Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success organization, you will be responsible for driving growth and retention across our customer base.Key Responsibilities:Develop and execute strategic plans to...

  • Strategic Customer Success Manager

    1 week ago

    Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    Unlock Customer Success with Our TeamWe're seeking a highly skilled Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success organization, you will be responsible for driving growth and retention across our customer base.Key Responsibilities:Develop and execute strategic plans to...

  • Strategic Customer Success Manager

    3 weeks ago

    Old Toronto, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • Strategic Customer Success Manager

    4 weeks ago

    Old Toronto, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • Customer Success Specialist

    1 month ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer Solutions Zedd Customer Solutions is a leading provider of customer-centric solutions, empowering businesses to achieve success through exceptional service and support. Job Description Inside Sales Representative We are seeking a highly motivated and results-oriented Inside Sales Representative to join our dynamic team. In this role,...

  • Customer Success Manager

    3 weeks ago

    Old Toronto, Ontario, Canada Docebo Full time

    About This OpportunityThe Customer Success Manager is a leadership role responsible for overseeing and managing a Customer Success team, focusing on driving customer satisfaction, retention, and growth by building strong relationships with customers.The Customer Success Manager contributes to the customer success strategy, ensuring effective execution, and...

  • Customer Success Manager

    3 weeks ago

    Old Toronto, Ontario, Canada Docebo Full time

    About This OpportunityThe Customer Success Manager is a leadership role responsible for overseeing and managing a Customer Success team, focusing on driving customer satisfaction, retention, and growth by building strong relationships with customers.The Customer Success Manager contributes to the customer success strategy, ensuring effective execution, and...

  • Customer Success Manager

    4 weeks ago

    Old Toronto, Canada Messagepoint Full time

    Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and product...

  • Customer Success Manager

    4 weeks ago

    Old Toronto, Canada Messagepoint Full time

    Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and product...

  • Customer Success Manager

    3 weeks ago

    Old Toronto, Ontario, Canada Messagepoint Full time

    About Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...

  • Customer Success Manager

    3 weeks ago

    Old Toronto, Ontario, Canada Messagepoint Full time

    About Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...

  • Customer Success Manager

    4 weeks ago

    Old Toronto, Ontario, Canada Tipalti Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Tipalti. As a key member of our Customer Success organization, you will be responsible for driving customer satisfaction, retention, and growth.Key ResponsibilitiesPartner with our leadership team to develop and execute a customer success strategy that aligns with our...

  • Customer Success Manager

    2 weeks ago

    Old Toronto, Ontario, Canada Jitterbit Full time

    About the RoleWe are seeking a highly skilled CUSTOMER SUCCESS MANAGER to join our team at Jitterbit. As a key member of our customer success organization, you will be responsible for driving customer satisfaction and growth through proactive engagement, strategic planning, and effective communication.Your primary focus will be on managing a portfolio of...

  • Customer Success Manager

    2 weeks ago

    Old Toronto, Ontario, Canada Jitterbit Full time

    About the RoleWe are seeking a highly skilled CUSTOMER SUCCESS MANAGER to join our team at Jitterbit. As a key member of our customer success organization, you will be responsible for driving customer satisfaction and growth through proactive engagement, strategic planning, and effective communication.Your primary focus will be on managing a portfolio of...

  • Customer Success Manager

    5 days ago

    Old Toronto, Ontario, Canada Amazon Full time

    Customer Success Manager, Canada Strategic Account ServicesThis role is based in our Toronto office, where you will be part of the Canadian Strategic Account Services (SAS) Core organization. As a Customer Success Manager, you will drive business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an...

  • Customer Success Manager

    5 days ago

    Old Toronto, Ontario, Canada Amazon Full time

    Customer Success Manager, Canada Strategic Account ServicesThis role is based in our Toronto office, where you will be part of the Canadian Strategic Account Services (SAS) Core organization. As a Customer Success Manager, you will drive business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an...

  • Customer Success Manager

    2 weeks ago

    Old Toronto, Ontario, Canada Docebo Full time

    Empower Customer Success with DoceboThe Customer Success Manager is a pivotal role at Docebo, responsible for driving customer value realization and renewal. This individual will work closely with a portfolio of customers to ensure they achieve their desired business outcomes through effective utilization of our Learning Management System (LMS).Key...

  • Customer Success Manager

    2 weeks ago

    Old Toronto, Ontario, Canada Docebo Full time

    Empower Customer Success with DoceboThe Customer Success Manager is a pivotal role at Docebo, responsible for driving customer value realization and renewal. This individual will work closely with a portfolio of customers to ensure they achieve their desired business outcomes through effective utilization of our Learning Management System (LMS).Key...

  • Customer Success Manager

    3 weeks ago

    Old Toronto, Ontario, Canada Tipalti Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Tipalti. As a Customer Success Manager, you will be responsible for leading a team of Customer Success Managers to drive customer satisfaction, retention, and growth.Key ResponsibilitiesPartner with CS Leadership to define and execute Tipalti's success strategy.Hire,...

  • Customer Success Manager

    3 weeks ago

    Old Toronto, Ontario, Canada Tipalti Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Tipalti. As a Customer Success Manager, you will be responsible for leading a team of Customer Success Managers to drive customer satisfaction, retention, and growth.Key ResponsibilitiesPartner with CS Leadership to define and execute Tipalti's success strategy.Hire,...