Senior Specialist, B2B Ecommerce

4 weeks ago

Mississauga, Canada Samsung Electronics Canada Full time

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.

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If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading

Position Summary:

In the role reporting to the DtC B2B Ecommerce Manager, the B2B Ecommerce Sales Specialist will respond to Consumer Sales inquiries by email/call/chat / video calling to establish a relationship and understand their business requirements.

Essential Duties and Responsibilities:

  • Grow B2B e-commerce channels through various affiliations & websites.
  • Identify and establish strong relations with clients/ Partners.
  • Provide an exceptional first impression of Samsung, show casing how we can help facilitate clients with large order requests.
  • Complete detailed research on incoming companies and prospects to give your outreach the best chance for success, as well as activity logging in Samsung systems.
  • Maintain a strong understanding of Samsung products in both consumer and business-related categories.
  • Maintain professionalism by answering questions and building a strong relationship with Aggregators, Partners other Samsung departments and business partners in a timely manner.
  • Drive sales by understanding clients current & future business needs and developing a funnel for continued ROI.
  • Ensuring seamless customer experience from prospect to payment, through many different payment types.
  • Coordination with Channel partners for various activities, processing their payments etc
  • Establish potential clients and initiate first contact, building the Samsung brand & representation within the EPP landscape.
  • Other duties as required to meet business needs

Education/ Knowledge/ Experience:

Education:

  • Bachelor Degree/Diploma in Business or marketing

Knowledge:

  • Demonstrate the Samsung Brand in every interaction with customers and genuinely care about their individual needs.
  • Strong written and verbal communication skills in order to provide a positive customer experience.
  • Highly accountable and results-oriented, possessing a “can-do” attitude and motivation to meet sale goals and objectives.
  • Manage multiple tasks & answer customer questions and/or provide resolutions through demonstrated problem solving and decision-making skills.
  • Familiar with Samsung products and features with the ability to make recommendations based on customer needs and wants.
  • Highly collaborative and capable of working in a team environment and independently.

Experience:

  • Minimum 2 years of B2B sales experience.
  • Tech-savvy and able to navigate consumer websites, business portals, Microsoft Office, and e-mail, displaying strong attention to detail. Working knowledge of sales force is an asset.
  • Bilingual in French/English not mandatory, but strong asset.
  • Strong MS office skills

Samsung is an equal employment opportunity employer.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.

Job Type: Full-time

Schedule:

  • 8 hour shift

Application question(s):

  • Are you legally eligible to work in Canada?

Work Location: In person

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