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Site Reliability Engineer

2 months ago

Montreal, Canada SAP Full time

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Montreal location.


PURPOSE AND OBJECTIVES

The Reliability Engineering organization provides products and services related to operations and continuity of business delivery.


The Site Reliability Engineering teams make the SAP Business Technology Platform run better by providing 24x7 technical coverage for Incident Management applying SRE principles. We care for the business continuity of our customers running mission critical applications in the Cloud.



We are looking for an engineer to join an established SRE team for the SAP Business Technology Platform.


EXPECTATIONS AND TASKS

As a Site Reliability Engineer, you will operate and support business critical Cloud services. You will proactively monitor the service behavior and identify areas for improvement, participate in the development of tools for monitoring and troubleshooting cloud services.


Responsibilities

  • Act as technical expert during Live site incidents, investigate and solve incidents on a deep technical level.
  • Drive root cause analysis and follow-up improvements to prevent issues from reoccurring.
  • Perform in-depth troubleshooting and log analysis to identify and solve complex issues.
  • Build software-based solutions to address improvements in service reliability and stability.
  • Enhance infrastructure and platform monitoring by gathering system metrics and implementing tools for recovery.
  • Collaborate closely with development teams on outputs from Postmortems and product improvements.
  • Learn new technologies and keep up to date with latest developments.
  • Create and maintain technical documentation.
  • Define, advocate, and apply SRE best practices.
  • Participate in the on-call rotation to react to major incidents.


If you are interested in software engineering based on cutting-edge technology, you will find an inspiring and professional environment for your learning and growth.


EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES


Required Skills and Competencies.

  • Experience with Kubernetes and understanding of container technologies.
  • Understanding of modern cloud architectures (experience with Cloud Platforms such as AWS, Azure, GCP are a plus).
  • Scripting skills, CI/CD (Concourse, Github Actions and ArgoCD are a plus).
  • Ability to work efficiently in emergency situations and analyze and solve problems in a global team setup.
  • Excellent team player, self-motivated and driven.
  • Excellent communication skills.
  • Fluency in English, basic French.


Preferred Additional Skills and Competencies

  • Coding experience with Python, Bash, GO.
  • CKA/CKAD/CKS certifications.
  • Experience with Unix/Linux operating system.
  • Experience with modern monitoring, logging, and alerting tools.
  • Security best practices for application development and operations in a public Cloud Environment.
  • Contribution to open-source projects.


WORK EXPERIENCE

If you are interested in this position and would like to join our team, please apply even if you don’t meet all the qualifications listed in the job posting.

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