Site Reliability Engineer
2 months ago
Job Summary:
We are seeking a highly skilled Site Reliability Engineer to join our Application Infrastructure team at Alltech Consulting Services. As a Site Reliability Engineer, you will play a critical role in ensuring the reliability, scalability, and performance of our ServiceNow SaaS implementation.
Key Responsibilities:
- Design and implement automated operational tasks to maximize system availability and performance.
- Collaborate with colleagues to develop operational tools, troubleshoot issues, and agree on lasting improvements.
- Explore and deliver observability solutions, including metrics, logging, tracing, and alerting, to define and measure target reliability.
- Participate in an on-call rotation and be dependable and responsive during agreed hours.
- Contribute to the documentation of ServiceNow instances and related dependencies.
- Prioritize technical debt that impacts client satisfaction or operational efficiency.
- Provide feedback on policy and procedures related to SRE and operational practices.
Requirements:
- ServiceNow administration or development experience, or software development skills in one or more programming languages.
- Proficient oral and written communication skills.
- Ability to establish warm, effective relationships with colleagues.
- Dependable team worker with a commitment to client service.
- Ability to respond appropriately during technical emergencies.
Desired Skills:
ServiceNow administration or development experience, although this can be acquired through on-the-job training and learning.
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