Site Reliability Engineer

2 months ago


Montreal, Quebec, Canada Alltech Consulting Services Full time
Job Title: Site Reliability Engineer

Job Summary:

We are seeking a highly skilled Site Reliability Engineer to join our Application Infrastructure team at Alltech Consulting Services. As a Site Reliability Engineer, you will play a critical role in ensuring the reliability, scalability, and performance of our ServiceNow SaaS implementation.

Key Responsibilities:

  1. Design and implement automated operational tasks to maximize system availability and performance.
  2. Collaborate with colleagues to develop operational tools, troubleshoot issues, and agree on lasting improvements.
  3. Explore and deliver observability solutions, including metrics, logging, tracing, and alerting, to define and measure target reliability.
  4. Participate in an on-call rotation and be dependable and responsive during agreed hours.
  5. Contribute to the documentation of ServiceNow instances and related dependencies.
  6. Prioritize technical debt that impacts client satisfaction or operational efficiency.
  7. Provide feedback on policy and procedures related to SRE and operational practices.

Requirements:

  1. ServiceNow administration or development experience, or software development skills in one or more programming languages.
  2. Proficient oral and written communication skills.
  3. Ability to establish warm, effective relationships with colleagues.
  4. Dependable team worker with a commitment to client service.
  5. Ability to respond appropriately during technical emergencies.

Desired Skills:

ServiceNow administration or development experience, although this can be acquired through on-the-job training and learning.



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