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Manager and Team Lead, Third Party Residential Underwriting

2 months ago

Old Toronto, Canada First National Financial Full time

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

We are hiring a Manager within our Third Party Residential Underwriting – BMO Broker Edge (BMBE) team

Reporting To: Assistant Vice President, Third Party Residential Underwriting
Full-Time/Part- Time: Full-time
Posting Date: August 15, 2024
Closing Date: August 30, 2024
Hours of Work: 8:30 a.m. – 5:00 p.m.
Grade: 16.7
Office Location: Downtown Toronto/Hybrid

What we offer:
Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities

The Opportunity:
The Third Party Residential Underwriting Division, as a Division of First National Financial, provides underwriting expertise and services on behalf of other financial institutions to the Canadian Mortgage Broker channel. Reporting to the Assistant Vice President, Third Party Residential Underwriting - BMBE, the Manager manages a team of Underwriters, Fulfillment Specialists, and Funders in meeting the goals of the Third Party Residential Underwriting Division. Under their guidance and leadership, the team is responsible for the assessment of mortgage applications in making lending decisions in adherence with the established mortgage underwriting policies and guidelines. The team also has responsibility for reviewing required documentation for accuracy and completion and for closing and advancing funds on approved mortgage applications while maintaining a consistent focus on service excellence.
What you will do:

  • Establish and maintain positive relationships with mortgage brokers to build loyalty to the Company.
  • Maintain positive relationships with external partners such as mortgage insurers, appraisers, title insurance companies, and solicitors.
  • Generate new business opportunities through existing referral sources to help achieve company sales targets.
  • Make lending decisions within established limits while ensuring adherence to policies and guidelines.
  • Complete management reporting as required.
  • Stay current with latest industry knowledge, competition, and market trends.
  • Manage the capacity of the team through efficient delegation of work and careful monitoring of volumes within the workflow.
  • Manage the performance of team members through ongoing feedback and coaching.
  • Establish performance and work standards.
  • Recruit, interview, hire, and onboard new employees as required.
  • Provide coaching, training, support, and development to team members.
  • Lead team meetings.
  • Conduct annual performance reviews.
  • Adhere to policies/procedures to ensure AML requirements are met, when applicable.
Skills and Attributes:
  • People management skills - coaching, feedback, development of individuals and teams.
  • Ability to build and maintain positive relationships.
  • Strong aptitude for service excellence.
  • Ability to manage and resolve conflict.
  • Strong communication skills – both written and verbal.
  • Strong analytical skills.
  • Organizational and time management skills.
  • Positive team player with desire and ability to mentor others.
  • Effective problem-solving and decision-making skills.
  • Fully competent in working with basic PC software and working knowledge of the suite of Microsoft Office products.
  • Ability to manage pressure in an environment of high volume processing with tight turnaround times.
The Requirements Needed:
  • Post-secondary education and/or equivalent work experience preferred.
  • 3-5 years previous mortgage underwriting experience required.
  • 2 or more years of people management experience.
  • Completion of Mortgage Agent Course and/or FSCO License an asset.
  • Demonstrated ability to:
  • Analyze information and make confident decisions.
  • Build client/customer relationships.
  • Create a team environment.
  • Give constructive feedback.
  • Lead and motivate others.
  • Set and communicate goals.
Working Environment and Physical Demands Analysis:
  • Office environment.
  • Periods of high volume with tight timelines.
  • Long periods of stationary position/sitting.
  • Prolonged periods of repetitive movement (i.e. using a keyboard and mouse).
  • Long periods of time in viewing a computer screen.
  • Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
Why join First National?
  • Competitive Compensation.
  • Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up).
  • Hybrid working environment.
  • Extensive training programs to set our employees up for success.
  • Modern office environment conducive to collaboration.
  • Supportive teamwork culture.
  • Opportunities to give back to the communities and work through events focused on a variety of charities.
  • Ongoing social events throughout the year.
The team you will join:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through our mortgage broker channel and service commercial clients through our national origination team of empowered advisors. At First National, It’s in our Nature is our rallying cry. It underlies our values, beliefs, and how we show up for each other, our clients, our partners, and the community. Our nature defines who we are and guides every decision we make.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted. #J-18808-Ljbffr