Transformation Lead

time type Full time

posted on Posted 2 Days Ago

job requisition id JR24060281

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Job Description

The Opportunity

This position will report to the Head of Change and Transformation. This is a key role within the Transformation department to drive transformation across our Singapore entity. The role will work with senior leaders across the organization to co-create a transformation vision and roadmap and execute upon such to deliver a step-change in our business operating model.

The Transformation Lead is an integral contributor to development, governance and execution of Manulife’s Digital Transformation journey in Singapore. The role works closely with senior stakeholders across the organization both locally and regionally to drive strategic initiatives aimed at advancing Manulife’s global strategy to drive customer centricity & excellence through our products, operations, distribution channels and services. In doing so, the role enables and supports the business to build realistic plans of attack that align investment to resource commitment, measures of success and benefits.

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit 
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters 
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone 

We are looking for someone with: 

• Bachelor’s degree with at 10-15 years’ relevant experience in Insurance (preferred) or financial services
• Previous Business Transformation experience working for a multinational company, Financial Services firm – is advantageous but not a must
• Knowledge of enterprise PMO, PMO governance
• Project management: experience executing projects by developing deliverables timelines and effectively managing stakeholders. PMP, Management of Portfolios (MoP) and/or Agile qualifications are a bonus but not a must.
• Stakeholder management: effectively collaborate & work alongside senior members of the organization within both local and regional capacities to drive the successful execution of transformation initiatives.
• Communication: excellent speaking and writing skills are required to convey key messages in a succinct manner.
• PowerPoint, Word and Excel: Advanced skills on PowerPoint with the ability to tell a story and sell a message. Can analyse large quantities of data, generate charts in Excel. Should have the ability to translate what the data is saying into applicable and useful information.
• Flexibility and cultural awareness: Culturally sensitive to work with people of diverse backgrounds across Asia and North America.

On the job you will: 

Transformation Design & Execution:

• Shape the design and implementation roadmap of key initiatives to improve customer and distribution experience & efficiency, while driving simplicity and innovation within Manulife Singapore.
• Articulate technical vision, possibilities, and outcomes and align expectations with key stake-holders.
• Providing subject matter expertise and thought leadership to drive transformation initiatives and digital acceleration for Manulife Singapore
• Work alongside the respective key business stakeholders in developing, executing and monitoring respective business and operational strategies to drive customer excellence across the organization.
• Build and maintain effective partnerships with key cross functional leaders/ program sponsors, and project team members through prompt and effective communication.
• Working with PICs in researching key trends (markets, products, business, and technology) and conducting ongoing market & business analysis to support decision-making & identify new growth & transformational initiatives to further drive customer & operational success.
• Working in close collaboration and partnership with regional and global colleagues to drive the global & regional strategy within Manulife Singapore’s operations.
• Supports change management activities in driving user enablement and adoption for initiatives.

Program Management and Implementation:

• Lead project teams in support of different project workstreams, and manage overall project activities, plans, and schedules associated with deliverables and milestones.
• Manage the delivery of transformation program and provide regular updates to the performance of the program.
• Develop project delivery and implementation strategy to deliver business cases together with key business stakeholders (covering benefits and financial monitoring)
• Facilitate and drives delivery performance and satisfaction.
• Deliver a structured approach and communication plans to effect successful delivery of change management process leading to acceptance and sustainability of the new changes & Initiatives. Drive effective change management outcomes as part of the program delivery.
• Identify key metrics for tracking and assessment of program effectiveness, review gaps and drive continuous improvements.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process .  All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. 

We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

We’re proud of our accomplishments and recognitions. Recent awards include:

• Best Place to Work in Asia-Pacific 2022
• Best Place to Work for LGBTQ Equality 2022

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Discover how you can grow your career, make impact and drive real change with our Winning Team today at www.manulife.com/careers .