Inside Sales Coordinator

2 days ago

Quebec, Canada NDR Electric Full time

NDR Lighting’s Montreal Team is a group of easy-to-work-with persons that create a dynamic and agreeable workplace environment. Our Pointe Claire office is easily accessible through highways 40, 20 and 13. We offer a group insurance benefits package and competitive compensation.

NDR Lighting is a lighting manufacturer based in Montreal, Quebec. We service the residential and commercial markets with interior and exterior traditional and LED lighting. We provide high levels of quality, service, and on-time delivery lighting solutions for our customers.

Our unique distribution strategy coupled with an assortment of industry leading products make our company an asset to any partner which supports us.

NDR Lighting is seeking an experienced Inside Sales Coordinator to join its expanding team in its head office in Montreal. The ideal candidate would be responsible for offering a high level of customer service and to assist the Outside Sales Team.

Reporting to the Sales Administration Director, this is an exciting opportunity for a professional who is looking to advance their career by joining a dynamic organization.

We expect candidates to have 3+ years of customer service experience.

Overview:

The NDR Sales Coordinator is the main link between our partners and our Sales Directors. The main responsibility is to ensure an excellent service for both groups.

Key Responsibilities:
  • Ensure all customer orders are processed correctly and in a timely manner. The objective is to ship out an order within 48 hours after sending it to a warehouse.
  • Verify/release each PO to make sure the correct information is processed and sent. Should there be a discrepancy with a PO, you must CALL the customer to advise them before it is processed.
  • Product knowledge - inside training.
  • Answering daily emails and phones from clients:
    • Looking for a price and availability;
    • Order status and tracking;
    • Locating a distributor.
  • Verify claims from customers.
  • Work as a cohesive team member to offer a high level of customer service.
  • Capability to multitask in a fast-paced environment
  • High level of critical, analytical, and strategic thinking skills
  • Self-disciplined, motivated
  • Customer service oriented
  • Team player

Perfectly Bilingual:Written and oral English and French

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