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Vice President, Hospitality and Conferences
2 months ago
Reporting to the President and CEO, the Vice President will lead approximately 260 employees in a variety of areas, including Conferences, Hospitality, and Physical Facilities for Banff Centre. The VP will collaborate with The Leadership Team (TLG) to ensure that Banff Centre delivers on its mission and achieves its strategic goals and objectives. The VP is responsible for overseeing and supporting a wide range of conference, guest, and facility service areas that support artists, leaders, conferences, participants, audiences, and staff of Banff Centre. This includes the oversight of meeting, hotel, and restaurant facilities, as well as maintenance of educational, performance, recreational, and residential properties. The VP will work collaboratively across the organization to ensure that it has the infrastructure and resources needed to deliver annual programs and meet long-term capitalization needs. The VP will also lead, develop, and motivate a diverse team of professionals, have oversight of the department budgets, and ensure ongoing evaluation of operations to support an organization that adheres to best practices in all support of the guests, artists, leaders, audiences, and staff.
In addition, as a strategist, the Vice President will contribute expertise to the overall development and direction of the Banff Centre through participation in TLG. In this role, the Vice President will work closely with the President & CEO, other Vice Presidents, CFO, and Executive Directors to develop and enhance The Banff Centre as an international site for conferences, cultural development, Indigenous Leadership, continuing education, artistic endeavor, and superior programming. The Vice President will contribute value and expertise to the internal strategic planning and implementing of The Banff Centre goals and objectives. This role in TLG will also provide the Vice President with the required perspective needed to align the Division’s goals and objectives with The Banff Centre’s.
This position plays a crucial role in ensuring the success of Banff Centre through the conferences and hospitality revenues, and physical facilities which contribute to a healthy learning and working environment with integrated teams across campus. The VP will lead growth in the number and quality of experience for conferences working with world-class meeting planners that also result in a full range of services.
All activities and roles of the Vice President are undertaken to further the best interests of Banff Centre and the community it serves.
Duties and ResponsibilitiesThe Vice President’s roles and responsibilities include:
- Responsibility for the vision, quality, timeliness, and financial sustainability of Banff Centre’s annual Conference and Hospitality and Physical Facilities activity and revenue generation.
- Attending TLG meetings to collaborate on Banff Centre’s strategic direction, obtain the Division’s operations approvals and participate in topical conversations that support a healthy, safe, and diverse workplace culture for the organization.
- Day to day leadership of a team of Directors, including supporting them through any organizational changes, restructuring, and process reengineering efforts to ensure seamless transitions and operational continuity for the Leadership team.
- Collaborating with the Development team on fundraising activities in support of the Banff Centre’s annual and long-term contributed income goals.
- Collaborating with the Marketing and Communications team to effectively market Banff Centre’s Conference and Hospitality facilities.
- Ensuring that the Division’s teams comply with relevant laws and regulations, such as those related to data protection, intellectual property, marketing standards and other Banff Centre policies, procedures, protocols.
- Ensuring compliance with the collective agreement that applies to unionized staff and the Terms of Employment Governing Management and Program, Supervisory and Professional Employees.
- Identifying potential brand and reputational risks (with the other members of the TLG) and developing strategies to mitigate them, ensuring compliance with post-secondary institution acts and regulations and industry standards for program management, and participant registration.
Leadership, and Stakeholder Relations
- Develop and oversee a revenue strategy that integrates and leverages conferences, hotel, food and beverage, meeting and facility, performance, and recreation activities.
- Create, implement, and manage all guest services operations, with a focus on delivering exceptional experiences to the artists, arts leaders, conference guests, audiences, and communities served.
- Structure and implement long- and short-term plans for capital projects, maintenance, risk mitigation and facilities improvements.
- Responsible for ensuring that Division’s objectives and business plan are aligned with the strategic goals of Banff Centre and that Conferences is positioned in the marketplace as a leading provider of transformative, leading edge professional development experiences that are aligned with Banff Centre’s mission and vision.
- Lead the advancement of conference and hospitality revenue development understanding the capacity of Banff Centre’s financial, technological, human, and physical space resources while adhering to operational and revenue deadlines.
- Working with the Managing Directors, guiding their efforts toward achieving Banff Centre goals while respectfully understanding the needs of both internal and external stakeholders.
- Working closely with the finance, arts, leadership, talent management and culture and the Division’s teams, to develop, refine, and oversee the annual budgets in parallel with the overall organizational budget process to meet required approval by the board.
- Understand and embrace Banff Centre’s commitment to equity, diversity, inclusion, and access in the workplace, including actions emerging from Canada’s Truth and Reconciliation Commission. Guide, advise, and collaborate with the President and CEO, Board of Governors, Board of the Foundation, and TLG on the direction of Hospitality and Conferences initiatives, as well as capital planning for Physical Facility projects.
- Consider the value of public engagement (Bow Valley) in service delivery to help build deeper connections with the local community. This may include tours and issuing gift certificates on behalf of the organization for amenities such as Sally Borden Recreational passes, restaurants gift certificates, tickets to events, etc.
- Demonstrate respectful, effective, and appropriate communication to achieve organizational buy-in for a variety of revenue enhancement initiatives.
- Cultivate authentic relationships in the local, regional, and national communities that Banff Centre serves, including but not limited to nurturing leaders, inspiring participants, mentoring staff, and convening with community.
- Speak, write, and present in a clear and credible manner, listen for diverse perspectives, and set mutually beneficial expectations with a variety of stakeholders.
- The VP will establish and maintain effective partnerships with public sector organizations, business leaders, educational institutions regionally, nationally, and internationally to ensure the relevance of Conference and Hospitality services, to serve the needs of the meeting planners and to enhance the professional status of the conference and hospitality services in these communities.
Planning, Evaluation, and Reporting
- Ensure that Hospitality, Conferences, and Physical Facilities adhere to long-term strategic and financial goals.
- Work collaboratively with key stakeholders to build both three-year and annual Conference plans with strategies for raising the profile of the organization and its promotion of mission aligned conference and hospitality initiatives, regionally, nationally, and internationally.
- Present regular progress reports to the President and CEO, Board of Governors, and The Banff Centre Foundation Board of Directors.
- Using data and analytics to evaluate the effectiveness of the Division’s efforts and make data-driven decisions.
- Monitor key performance indicators (KPIs) and metrics to assess the Division’s performance, identifying trends, issues, and areas for improvement.
- Engage with, mentor, conferences, hospitality, and facilities teams to always function as a high performing team, maintain open communication, set clear objectives and priorities, and cultivate a positive and supportive organizational culture.
- Supervise, evaluate, support, and direct the Division’s teams in a manner that promotes diversity of thought, that translates into excellence in service and delivery levels across all teams at Banff Centre.
- Develop and oversee the processes of the recruitment, selection, and evaluation of teams that ensures a healthy working and learning environment with relevant service delivery. Motivate a high-level team of professionals who will work to support the goals of the Division.
- Review and implement policies, procedures, and recommendations for talent management, including performance reviews, succession planning, promotion, and supporting a diverse, safe, healthy, learning and work environment.
- Evaluate Hospitality, Conferences and Physical Facilities service responsibilities and recalibrate when required to achieve maximized revenue, high performance, and quality standards.
- Adjust revenue issues in response to global issues.
- Collaborate with The Leadership Group to share and continually update the Division’s strategies in alignment with Banff Centre’s mission, vision, and values.
- Expand internal and external stakeholder engagement programs with the SLT and TLG as an active thought partner in advancing Banff Centre’s impact.
- Oversee the Division’s team in their coordination between the Arts, Leadership, Finance, Talent Management and Culture, Marketing and Communications teams in the effective implementation of resource management, facilities, and site-specific delivery requirements.
- Ensure a positive and safe work environment for all employees, aligned with Banff Centre’s policies including but not limited to the code of ethics, code of conduct, harassment and violence and gender-based and sexual violence policies and health and safety policies.
- Ensure compliance with the collective agreement that applies to unionized staff and the Terms of Employment Governing Management and Program, Supervisory and Professional Employees.
- Embrace other team participation and empowerment responsibilities as needed.
Cross-Functional Collaboration
- Foster collaboration between different departments to ensure smooth communication and efficient workflows, ultimately leading to improved overall performance.
- Identify opportunities for improving cross-functional processes, enhancing efficiency, reducing costs, and increasing productivity across the organization.
- Proactively navigating conflict between team members to a positive resolution where all individuals are respected (supported by Human Resources as required).
- Oversees timely and accurate allocation of rooms nights required across Banff Centre teams.
- Collaborate with the Marketing, and Communications and the Talent Management and Culture team to build a comprehensive, targeted, and innovative conference and hospitality engagement strategy that will promote Banff Centre both nationally and internationally and deliver an exceptional guest experience.
- Develop and adhere to divisional financial goals in collaboration with the CFO and present regular progress reports to the President and CEO, Board of Governors, Board of the Foundation, and TLG.
- Oversee the Hospitality, Conferences and Physical Facilities budget, ensuring financial accountability, sustainability, and planning to achieve or exceed all targets, budgets, contingency initiatives, and cost containment where required.
- Ensures conference and events designs are optimizing revenue.
- Ensures Directors are held accountable for understanding the budgeting process, systems, and are operating within the budget allocations and Banff Centre human, physical and technical resources.
- Embrace other financial and division oversight and accountability responsibilities as needed.
Inclusion, Diversity, Equity and Access
- Support the development and implementation of strategies to promote inclusion, diversity, equity, and access across Banff Centre.
- Support team members participating in training sessions to educate on unconscious bias, cultural competency, and other diversity-related development processes.
- Support assessments of workplace accessibility for employees, participants and guests with disabilities and work with Talent Management and Culture to determine and implement improvements as required.
- Ensure work environment is welcoming and progressive for members of diverse and Indigenous Communities.
- Design, implement and monitor Truth and Reconciliation Calls to Actions where appropriate.
Other related duties as may be assigned.
EducationQualifications & Educational Requirements
- Master’s degree in business administration, Hospitality Management or Events Management and/or at least 10 years of progressively responsible experience in hospitality, conference/event management or a related field with significant experience in leadership roles before moving into a VP role.
- Proven track record of leadership and success in managing complex operational functions that involves overseeing multiple departments, developing, and implementing strategic plans and managing budgets and financial performance.
- Strong leadership skills with the ability to inspire and manage a diverse team.
- Proficiency in budgeting, financial analysis, and cost management.
- Deep understanding of customer service principles and practices.
- Demonstrated experience in organizing and managing large events and conferences including, overseeing planning, and executing high-profile events, negotiating contracts with vendors and suppliers, and coordinating logistics and ensuring customer satisfaction.
- Knowledge of marketing and sales strategies specific to the hospitality and conferences industry.
- Demonstrated experience with industry-specific software and tools (e.g., Visual One).
- Excellent problem-solving skills and the ability to make strategic decisions.
- Effective communication and interpersonal skills, with the ability to collaborate across departments and levels.
- Experience in managing change, driving innovation, and optimizing processes.
- Demonstrated ability to lead and motivate teams to achieve exceptional results.
- Knowledge of relevant industry trends, regulations, and best practices.
- Strong analytical skills and the ability use data to inform decision-making.
- Adaptability and resilience to navigate through dynamic business environments.
- Commitment to implementing and supporting Truth and Reconciliation Calls to Action.
- Commitment to promoting diversity, inclusion, equity, and access practices with respect to recruitment, hiring and talent development processes.
Email a cover letter and tailored resume (PDF or Word document only) to Allan Nelson, John Dugdale or Heather Fookes at Calgary@leadersinternational.com indicating the job title in the subject line of the email.
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