Director Compliance and Quality Assurance

4 weeks ago

Cambridge, Canada Cowan Insurance Group Full time
At Cowan, we are passionate professionals who are dedicated to doing what’s right for our clients. Reporting directly to the VP Legal Affairs and Risk Management, the Director of Compliance and Quality Assurance is a key member in ensuring Company adherence to legal, regulatory and standards compliance requirements.

What you will do:

The Director, Compliance and Quality Assurance will maintain an enterprise risk management program and will work with the business leaders in adhering to its requirements. The role is responsible for ensuring effective processes are in place for identifying, assessing, strategizing and monitoring known and emerging risks.

Key responsibilities:

  • Ensure relevant internal company policies are in place to support compliance with relevant laws and regulations.
  • Audit all business contracts to ensure that these are in compliance and records are accurately maintained.
  • Regularly assess company operations to identify compliance risks. This involves evaluating processes, practices, and documents to pinpoint possible weaknesses or areas of concern.
  • Oversee business audits to identify potential noncompliance situations.
  • Communicate with employees to ensure awareness of their responsibilities in complying with both internal and external laws and regulations.
  • Support information security programs and initiatives, and support SOC 2 security program.
  • Ensure regulatory and legislative changes are implemented effectively by the relevant business.
  • Ensure privacy laws and regulations are adhered to.
  • Monitor and assess E&O potential claims, as well as other claims.
  • Ensure business continuity plans and programs are in place functioning and tested, including disaster recovery and cyber response plans.
  • Ensure all corporate and individual licensing is current and valid.
  • Regularly report on overall business compliance programs.

Reports:

  • Senior Business Auditor
  • Close collaboration with QA team members in the business functions.

What you will bring:

  • Bachelor’s Degree in a relevant field such as business administration, finance, law, or a related discipline.
  • 10 years or more of risk management experience or equivalent, preferably in a financial services or insurance setting.
  • Knowledge of Applied Epic preferred.
  • Knowledge of MS apps, including Word, Excel and Outlook are required.
  • Familiarity with compliance frameworks (e.g., SOX, GDPR, HIPAA) is an asset.
  • Designation such as Chartered Professional Accountant (CPA) or Canadian Risk Management (CRM) is an asset.
  • Proven understanding audit standards and methodologies use to apply risk assessment, risk mitigation, and risk management principles.
  • Analytical and problem-solving skills with ability to analyze complex data, identify patterns, and make informed decisions.
  • Excellent written and verbal communication skills to interact with employees, stakeholders, and regulatory bodies.
  • Superior organizational and time management skills with experience handling multiple priorities and requests.
  • Highly focused with attention to detail and ability to collaborate well with others.
  • Values matter to you. You bring your real self to work, and you live our values- Respect, Integrity, Client-Focus, Collaboration and Accountability.

Who we are:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027

What sets us apart?

Be in good company: Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking: You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together: We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits and perks:

  • Competitive salary
  • Participate in our comprehensive benefits plan on day one — no waiting period
  • Company-matched Retirement Savings Plan
  • Company-paid training and development courses
  • Community involvement
  • Hybrid work environment

Are you interested?

Please Apply

This position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

We are an Equal Opportunity Employer. Employee candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences.

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