Current jobs related to Bilingual (EN/FR) Senior Customer Care Advisor - Creditor Insurance - Golden Horseshoe - Scotiabank

  • Auto Insurance Advisor

    5 months ago

    Golden, Canada Johnston Meier Insurance Agencies Group Full time

    **Auto Insurance Advisor Opportunity** **Location**: 510 9 Ave N, Golden, BC V0A 1H0 **Job Summary** Johnston Meier Insurance has a position available at our Golden office for a Licensed Auto Insurance Advisor. If you have great communication and interpersonal skills, a Level 1 License, office experience, and are willing to learn, we'd like to hear from...

  • Director of Care Leadership Position

    3 weeks ago

    Golden Horseshoe, Canada Sienna Senior Living Full time

    Associate Director of Care OpportunityFieldstone Commons Long Term CommunityThe Associate Director of Care plays a vital role in ensuring the efficient operation of the home and delivering high-quality care to residents. As a key member of the Long Term Care team at Sienna Senior Living, you will be responsible for overseeing clinical operations, leading...

  • Senior Financial Advisor

    1 month ago

    Golden Horseshoe, Canada Scotiabank Full time

    Title: Senior Financial Advisor - Scarborough, ON (Cedarbrae Plaza Branch)Requisition ID: 205456Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.About the roleWhat your role will be…Senior Financial AdvisorAt Scotiabank we help employees build their futures – where they can be themselves, and win...

  • Apprentice General Manager

    4 weeks ago

    Golden Horseshoe, Canada Amica Senior Lifestyles Full time

    General Manager Amica Dundas Full Time At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. We are...

  • General Manager

    4 weeks ago

    Golden Horseshoe, Canada Amica Senior Lifestyles Full time

    General Manager Amica Dundas Full Time At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. We are...

  • Interim Stage Experience Manager, Stores

    2 months ago

    Golden Horseshoe, Canada Sephora USA, Inc Full time

    Job SummaryWe are seeking a highly skilled Interim Stage Experience Manager, Stores to join our team at Sephora USA, Inc. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our stores.Key ResponsibilitiesCustomer Experience: Develop and implement strategies to...

  • Interim Stage Experience Manager, Stores

    2 months ago

    Golden Horseshoe, Canada Sephora USA, Inc Full time

    Job SummaryWe are seeking a highly skilled Interim Stage Experience Manager, Stores to join our team at Sephora USA, Inc. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our stores.Key ResponsibilitiesCustomer Experience: Develop and implement strategies to...

  • Associate Director of Care- RPN

    4 weeks ago

    Golden Horseshoe, Canada Sienna Senior Living Full time

    p>Associate Director of Care / Permanent Full-Time Fieldstone Commons Long Term Community You must be legally eligible to work in Canada or have a valid work permit.

  • Senior Vice President

    4 weeks ago

    Golden Horseshoe, Canada Kingdom Development Inc. Full time

    Durée de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 40 hours per week Education: Expérience: Education No degree, certificate or diploma Asset languages Mandarin Work site environment Real estate Work setting Real estate company Tasks Allocate material, human and financial resources to implement organizational policies and...

  • Senior Director, Corporate Development

    2 weeks ago

    Golden Horseshoe, Canada Lifemark Health Group Full time

    Senior Director of Corporate Development - Toronto, ON Canada Position Type: Full-Time, Hybrid 4-days a week in office About Us: Lifemark Health Group is a leading healthcare organization dedicated to enhancing the well-being of Canadians by providing rehabilitation, medical assessments, and wellness services. With a commitment to excellence in clinical...

  • Senior Director of Operations and Community Development

    1 day ago

    Golden Horseshoe, Canada YMCA of Niagara Full time

    About the RoleWe are seeking a highly experienced Senior Director of Operations and Community Development to lead all operational functions of the YMCA of Niagara. This is an exceptional opportunity for a visionary leader to drive transformative change, foster innovation, and strengthen community connections.Job DescriptionOperational Leadership: Spearhead...

  • Senior Director, Regulatory Risk Services

    2 weeks ago

    Golden Horseshoe, Canada Lifemark Health Group Full time

    p>Senior Director of Corporate Development - Toronto, ON Canada Position Type: Full-Time, Hybrid 4-days a week in office Lifemark Health Group is a leading healthcare organization dedicated to enhancing the well-being of Canadians by providing rehabilitation, medical assessments, and wellness services. With a commitment to excellence in clinical quality and...

  • Corporate Communications, Senior Vice President

    2 months ago

    Golden Horseshoe, Canada Government of Canada - Central Full time

    Overview Languages: English Education Bachelor's degree Experience 5 years or more On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Allocate material, human and financial resources to implement organizational policies and programs Authorize and organize the establishment of major departments...

  • Area Manager

    2 days ago

    Golden Horseshoe, Canada Sun Life Full time

    You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Discover how you can make a difference in the lives of individuals, families and communities around the world.Coaching for growth, Client centric, relationship...

  • Area Manager

    2 days ago

    Golden Horseshoe, Canada Sun Life Financial Full time

    h3>District Manager, ScarboroughLocation: Scarborough, OntarioTime Type: Full timePosted On: Posted 2 Days AgoJob Requisition ID: JR00104312You are as unique as your background, experience and point of view. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you...

  • Senior Executive Director

    3 weeks ago

    Golden Horseshoe, Canada Government of Canada - Central Full time

    Job SummaryWe are seeking a highly skilled Senior Executive Director to join our team at the Government of Canada - Central. As a key member of our organization, you will be responsible for overseeing the strategic direction and operational management of our departments.Key ResponsibilitiesDevelop and implement organizational policies and programs to drive...

  • Regional Business Development Director

    3 weeks ago

    Golden Horseshoe, Canada Boardroom Advisors Full time

    About the RoleWe are seeking a highly experienced Regional Business Development Director to join our team at Boardroom Advisors. As a Regional Director, you will be responsible for building and managing a team of senior professionals who will provide part-time CEOs, MDs, and NEDs to scale-ups and SMEs throughout the UK.Key Responsibilities Develop and...

  • Strategic Planning Director

    4 weeks ago

    Golden Horseshoe, Canada Government of Canada - Central Full time

    Job Title: Planning Vice PresidentOverviewWe are seeking a highly skilled and experienced Planning Vice President to join our team at the Government of Canada - Central. As a key member of our organization, you will play a critical role in shaping our strategic direction and ensuring the effective implementation of our policies and...

  • Strategic Planning Director

    4 weeks ago

    Golden Horseshoe, Canada Government of Canada - Central Full time

    Job Title: Planning Vice PresidentOverviewWe are seeking a highly skilled and experienced Planning Vice President to join our team at the Government of Canada - Central. As a key member of our organization, you will play a critical role in shaping our strategic direction and ensuring the effective implementation of our policies and...

  • Senior Manager, Risk and Compliance

    3 days ago

    Golden Horseshoe, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryThe Toronto-Dominion Bank (Canada) seeks an experienced Senior Manager, Risk and Compliance to lead the Canada Enhanced Due Diligence (EDD) program and Politically Exposed Persons (PEPs) identification. This role is responsible for implementing and executing processes related to high-risk customer rating, PEPs identification and classification,...

Bilingual (EN/FR) Senior Customer Care Advisor - Creditor Insurance

2 months ago

Golden Horseshoe, Canada Scotiabank Full time
Title: Bilingual (EN/FR) Senior Customer Care Advisor - Creditor Insurance

Requisition ID: 205985

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

To join a goal oriented and customer focused driven team that contributes to the overall success of the Insurance Canada Service Center (ICSC) / ScotiaLife Financial in Canada.

The primary role of the Customer Service Representative is to deliver a high standard of customer service while ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. As well as ensuring all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

  1. Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  2. Provide a professional and courteous customer experience and take accountability for resolving customer concerns in a timely manner.
  3. Acquire and maintain knowledge and understanding of ScotiaLife Financial Creditor Insurance products and Scotiabank lending products.
  4. Address issues promptly and accurately.
  5. Identify issues that require escalation and follow the appropriate escalation process.
  6. Provide customers with account information by accessing the Bank's online records and systems.
  7. Act as a liaison coordinating with various areas as required to fully satisfy customer issues.
  8. Build and strengthen customer relationships by maximizing opportunities to promote Insurance Canada services and products.
  9. Achieve and maintain required service level standards (i.e. adherence, calls per hour, cases per hour).
  10. Process customer requests (inquiries, transactions, case work) in a timely and efficient manner.
  11. Participate actively in team activities/initiatives and take responsibility for self-learning and development.
  12. Maintain strict adherence to Bank Guidelines for Business Conduct and security procedures.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • Expert knowledge of Creditor Insurance Products and processes.
  • Thorough written communication skills.
  • Thorough telephone skills.
  • Working knowledge of PC user programs (preferably- PEGA, AS400 and TLS).
  • Fully bilingual in English and French.

Some more information you might need to know:

Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.

Hours of work: Monday - Friday 12pm - 8:00pm.

Must be available to attend 3 months of onsite training from Monday - Friday 12pm - 8:00pm.

Location: 888 Birchmount Road Scarborough, Ontario, Canada.

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

#J-18808-Ljbffr