Manager, Patient, Clinician and Industry Engagement

Status: Full time, indefinite

Closing date: July 2, 2024

Salary range: $ 110,000 to $137,000 per year

CADTH is now Canada’s Drug Agency — a pan-Canadian health organization. We are an independent, not-for-profit organization headquartered in Ottawa, with a satellite office in Toronto. Created and funded by Canada’s federal, provincial, and territorial governments, we drive better coordination, alignment, and public value within Canada’s drug and health technology landscape. We provide Canada’s health system leaders with independent evidence and advice so they can make informed drug, health technology, and health system decisions, and we collaborate with national and international partners to enhance our collective impact.

We are proud to be a 2024 National Capital Region Top Employer. This recognition celebrates our dedication to fostering a work environment that nurtures growth; innovation; and inclusion, diversity, equity, and accessibility (IDEA). It reaffirms our ongoing efforts to create an outstanding workplace where our employees thrive and feel valued.

Most of our employees participate in a hybrid workspace arrangement that allows for flexibility and enhanced work-life balance. We believe in the positive impact of in-person collaboration and the importance of team building. Added consideration is given to qualified candidates who live near our offices and can participate in a hybrid arrangement. Those applying must be located in Ontario, except in rare circumstances where the employment position is remote.

Primary Focus

The Manager, Patient, Clinician, and Industry Engagement, through strong leadership and a collaborative approach, oversees and enables a team of professionals responsible for leading, advising, coordinating, documenting and reporting on the organization’s partner engagement. Through thoughtful engagement with clinicians, patients, caregivers, community (persons with lived and living experience), industry and the associations that represent them, the Manager ensures these partners are informed and involved in the work of the organization with their input and perspectives included in the evidence products, services and recommendations.

The Manager sparks and encourages continuous growth in this area and provides related guidance to other teams to improve our partner relationships and the quality, relevance and significance of the evidence provided to inform drug and health technology decisions in Canada’s jurisdictions and health systems.

What do the daily responsibilities look like?

On any given day, the Manager, Patient, Clinician, and Industry Engagement will:

• oversee the full spectrum of patient, clinician, and industry engagement accountabilities, including the implementation of innovative and strategic processes, tools and communication by providing leadership, subject matter expertise and clarity of expectations to the team and internal key contributors
• champion the development and implementation of processes, tools, communication, activities and events, with the purpose of embedded involvement in evidence products and services and organizational initiatives
• lead the ongoing development, recruitment, and support of an organizational patient partner community and network
• build relationships and provide opportunities for involvement in and contributing to lived and living experience, expertise, and perspectives of patient groups, clinicians, and associations
• lead, inspire, enable and challenge the team to maximize their potential, develop key skills, and advance their leadership behaviours and collaborative approach to foster and maintain meaningful and strategic relationships
• foster an internal culture of purpose-focused planning and engagement, including multigroup and perspective dialogue and consultations
• monitor and assess the effectiveness of engagement activities, support and process with affected and interested patients, clinicians and industry groups, and contributing partners, ensuring a holistic approach that instills IDEA as a guiding principle
• monitor national and international developments related to patient, community, public, clinician, and industry engagement in health technology assessment (HTA) to identify and communicate internally any changes, challenges and opportunities for consideration in evolving the organization’s engagement
• where and when appropriate, engage and network with international HTA groups and associations to gather insight into good practice in the patient and clinician industry and association engagement
• participate in the annual business planning process and critical core operational planning for patient, clinician and industry engagement, ensuring appropriate reporting on progress including any data analytics requirements while effectively managing and prioritizing the team’s workload and budget.

Is this the right role for you?

The Manager, Patient, Clinician and Industry Engagement will likely have:

• an undergraduate degree in a relevant field such as Health or Social Service Administration, Health Policy, or Public Administration coupled with related progressive health system experience; an equivalent combination of education and experience may be considered
• the ability to think strategically combined with strong people leadership and mentorship skills and experience
• a strong knowledge of and experience with partner engagement principles and good practices, engagement of health system partners with lived and living experience in accessing health care and/or otherwise affected by drug and health technology decisions
• exceptional partner relationship management experience with the ability to foster trust and open communications with patients, caregivers, community, associations, clinicians, and industry
• the ability to lead and influence with and without authority
• engaging presentation skills coupled with strong written and verbal communication skills
• the ability to manage and prioritize the work of the department and the needs of staff, partners, and the organization effectively
• with a natural curiosity, apply a pro-active, can-do, and innovative approach to individual work as well as to the team.

What will set you apart?

The following are considered asset qualifications:

• completion of a master’s degree in a related area of study
• previous direct or indirect work engagement experience in patient and clinician and/or industry organizations
• fluency in French.

What’s in it for you?

At Canada’s Drug Agency, you will find:

• a team-focused, supportive, and inclusive work environment
• a competitive compensation package, including participation in the Healthcare of Ontario Pension Plan (HOOPP) — 1 of Canada’s largest and most successful defined benefit pension plans
• a comprehensive benefits package for employees and dependents, including health, dental, life, and travel insurance; a health spending account; and an employee assistance program
• paid time off (including a minimum of 4 weeks of vacation leave as well as sick leave and life leave, a December holiday closure, and other leave options)
• opportunities to work with and learn from highly specialized professionals
• personal growth through professional development opportunities, corporate training, and support for continuing education
• a friendly culture that supports community engagement
• the opportunity to make a difference for people living in Canada and effect positive change.

To apply for this position, visit the Careers section of our website . Your résumé must clearly identify how your skills and experience relate to the requirements of this role. Applications for this opportunity may be used for future staffing vacancies. We thank you for your interest; however, only those candidates selected for further consideration will be contacted. Please visit our website regularly for new opportunities.

At Canada’s Drug Agency, we actively celebrate, support, and flourish through our differences. Our employees are people with different strengths, experiences, and backgrounds who share a passion for building the future of health care. We demonstrate a commitment to IDEA through continuous training, modelling inclusive behaviours, and proactively managing biases. We highly encourage all qualified applicants to apply, including people of all places of origin and religions, people with disabilities, people who are neurodivergent, people who are Black or racialized, Indigenous people, women, and people from the 2SLGBTQ+ community. We also provide accommodations during all phases of the recruitment process. If you require any accommodations during the recruitment process, please let the Talent Acquisition team know when they contact you. We will work with you to meet your needs.

Please note that, as a condition of employment, successful candidates will be required to complete a confidential pre-employment background check, including criminal, employment, and educational verifications.

Candidates must be legally eligible to work in Canada. We regret that we are unable to sponsor employment visas at this time.