Service Support Analyst

1 week ago

Calgary, Canada PBS Systems Full time

“PBS is the fastest growing ‘All Inclusive Business Platform’ vendor in North America and we have only just begun”

The Opportunity

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role

PBS Systems is looking for an enthusiastic and organized individual to join our Support Team. As a Service Support Analyst, you will provide phone/online support and training to new and existing customers on our Dealer Management Software. In addition, you will also have the opportunity to travel across North America to provide onsite support.

Job Responsibilities

  • Provide excellent software support to our end users
  • Support and troubleshoot issues for the service desk
  • Document and address customer issues and concerns in a professional manner
  • Improve new or existing processes within the department to enhance service delivery
  • Respond to both internal and external support requests in a fast-paced environment
  • Cross train to further your software knowledge and professional development skills
  • Travel (25% - 1 week per month) is required throughout Canada and the US

Job Requirements

  • High school diploma
  • Excellent communication and analytical skills
  • Customer service experience
  • Automotive dealership experience is an asset
  • Knowledge of Microsoft Windows and Office
  • Strong organizational and time management skills
  • Ability to work independently and within a team environment
  • Available to work Saturday, and/or Sunday due to scheduled travel
  • A valid passport

What We Offer

  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • Gym facilities (select offices) and special corporate membership rates for Goodlife Fitness
  • Opportunity to travel
  • Great referral bonus
  • Staff discounts with GM, Dell, and more
  • Health and Medical benefits
  • Bonus for product certifications, up to $4,800 per year

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at careers@pbssystems.com. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Human Resources Services

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