Area Manager

3 weeks ago


Dartmouth, Canada United Services Group Full time

Wednesday, February 7, 2024

About Us

We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year.

Job Summary

This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners .

The key focus areas of this role are in managing:

  • Customer Experience & Retention
  • Performance of our Partners & Cleaners
  • Overall Store Operations (Including store budgets, profitability & KPI’s)
  • Quality Standards & Audits
  • Training
  • Cost Management
  • Increasing Revenue & Profits per Store and Customer Banners
  • United & Customer Processes, Policies & Guidelines
  • Support to other Area Managers as required

P lanning & Budgeting:

  • Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules/, budgets, potential add on sales opportunities).
  • Implement store level budgets.
  • Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.

C ustomer Relationships & Communication:

  • Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively).
  • Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) & and various departments within United.
  • Address store level customer concerns and provide timely and effective solutions to problems.
  • Support Regional Mgmt. on all face-to-face meetings or touchpoints with key customer stakeholders (e.g., Customer District Managers (DM's) & Customer V.P level)
  • Daily/Weekly/Monthly meetings with customers banners on store audits, case management & action plans, periodic schedules, scope of works.
  • Daily/Weekly/Monthly reporting on issues & escalations, action plans, including access issues, to customer.
  • Weekly or as required, store compliancy walks with customers.
  • Lead or participate in store transition meetings with new customer and partner together about expectations around scope of works and set expectations.

Internal Communication:

Lead and coordinate all store level communication with United Partners daily on issues and actions.

  • Set expectations with Partners, provide training, coaching & mentoring.
  • Participate in cross-functional weekly & monthly meetings with Regional & Support Teams (e.g., L & D, Partner Relations, Equipment Services).

Process Compliances:

· Lead all p rocess initiatives/implementation at store level; Work with Sr. management on identifying store level trends and process gaps.

  • Lead store level customer store/calibration walks.
  • Lead process adoption in Salesforce.
  • Responsible for managing business using United technologies provided (e.g., Salesforce/Outlook).
  • Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.
  • Support Partner Change Overs (PCO) with Partnership team.
  • Material Ordering.
  • In-Store Specials.
  • Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
  • Create and implement Periodic Schedules.
  • A.R.I and H & S Compliance
  • I.D Badging & uniform compliance for all Partners & cleaners
  • In Store Partner Training and support Partner Effectiveness in Partner training Program
  • Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners
  • Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes

Cost Management & Controls:

  • Responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins.
  • Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs.
  • Support Sr. Mgmt. for operational costing for new & existing business.
  • Monitor asset inventory, including but not limited to, equipment, supplies at store level.

Implement transitions of new business in stores in compliance with customer transition process.

  • Lead g rowth of In-store business by upselling Special services.

Workforce & Performance Management:

  • Co-Lead Performance Mgmt. for Partners with Partner Effectiveness team as per United reports (Monthly inspections, escalation reports, attendance reports, visitation reports)


Recruitment, Training & Development:

  • Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management (e.g., Partner Change Overs (PCO); Group Echo; Insurance, Contract signing, ID Badging for all staff and Partners; Material Ordering; Invoicing.
  • Lead In-Store Partner Training (Scope + Equipment + Material Ordering) and support Partner Effectiveness & L & D in overall Partner training program.
  • Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.
  • Monitoring performance of reporting Partners and apply performance improvement plans to improve Partner engagement and productivity in conjunction with Partner Effectiveness team
  • Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management.

Additional Responsibilities:

  • Perform daily functions in alignment with company mission, vision, and values.
  • Work in compliance with all United, legal & health & safety policies and protocols.
  • Protect company assets from damage and misuse.
  • Perform other related duties as may be required from time to time.

Other Job Requirements and Expectations:

  • Available to address customer and Partner needs and concerns in a timely manner.
  • Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
  • Ability to deal with high level of stress and solve problems as they arise.
  • Ability to work flexible shifts on a rotation basis.

Skills:

  • Business acumen
  • Communication Skills: Active listening, verbal, and written communication skills
  • Advanced Technology competency
  • Expertise in floor-care and cleaning procedures is an asset.
  • Process and compliancy driven.
  • Superior time management and problem-solving skills.
#J-18808-Ljbffr
  • Area Manager

    1 month ago


    Dartmouth, Canada VitalAire Canada Inc Full time

    _**Company presentation**_ VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who have sleep apneaor require home oxygen therapy through ongoing respiratory support and compliance. - **Here’s what you will...


  • Dartmouth, NS, Canada Randstad Full time

    We are hiring for a permanent Construction Territory Sales Manager for our client in Dartmouth, NS. The Sales Manager is responsible for promoting the sale of our products and services. The chosen candidates' role will be to manage the accounts of the territory to develop a new clientele. benefits plan (medical dental, pension) -Seeking new customers and...

  • Project Manager

    4 weeks ago


    Dartmouth, Canada Ultra Electronics Full time

    The Ultra Project and Programme function is responsible for providing the strategy for the planning and execution of all development and production programmes. The function controls programme costs, manages adherence to technical and schedule performance plans. The function manages the risks and opportunities and directly interfaces with customers as...


  • Dartmouth, Canada GeoSpectrum Technologies, Inc Full time

    As a Technical Project Manager in our manufacturing facility, you own one or more design-and-manufacture project(s) through the entire project lifecycle from kick-off through delivery. You ensure things get done by constantly communicating with your team members and a variety of departments and stakeholders within GeoSpectrum. Even though you focus on your...

  • Facilities Manager

    17 hours ago


    Dartmouth, Canada Archdiocese of Halifax-Yarmouth Full time

    **Facilities Manager** **Christ The King Parish** **Dartmouth, NS** **Archdiocese of Halifax-Yarmouth** We are currently seeking an experienced Facilities Manager for Christ the King Parish located in Dartmouth, Nova Scotia. The Facilities Manager is responsible for the day-to-day coordination of projects, daily management and administration of buildings,...

  • Restaurant Manager

    18 hours ago


    Dartmouth, Canada Vero Pizzeria Full time

    **Key duties and responsibilities**: - Manage and oversee the daily operations of the store - Working closely with the Shift Leaders to ensure they are motivated and maintaining standards - Hiring and training of staff - Ensuring excellent customer service is top priority and quality standards are met - Writing weekly schedules - Counting and inputting...


  • Dartmouth, Canada Canada - Nova Scotia Offshore Petroleum Board (CNSOPB) Full time

    The Canada-Nova Scotia Offshore Petroleum Board (CNSOPB) is located in Dartmouth, Nova Scotia, and is the independent joint agency of the Governments of Canada and Nova Scotia responsible for the regulation of petroleum activities in the Nova Scotia Offshore Area. Governments have announced their intent to expand our mandate to include the regulation of...

  • Restaurant Manager

    4 days ago


    Dartmouth, Canada Vero Pizzeria Full time

    **Key duties and responsibilities**: - Manage and oversee the daily operations of the store - Working closely with the Shift Leaders to ensure they are motivated and maintaining standards - Hiring and training of staff - Ensuring excellent customer service is top priority and quality standards are met - Writing weekly schedules - Counting and inputting...

  • Manager, IT Operations

    19 hours ago


    Dartmouth, Canada JDI IT Full time

    **Manager, **IT** Operations** Location: Halifax, NS The Manager, Halifax IT Operations, will work collaboratively with IT Leaders, business stakeholders, and technology partners to lead and develop a team of passionate technologists in delivering products and services that enable our businesses. **Your Focus**: - Build, develop and empower people...


  • Dartmouth, Canada Yoshimi Investments Inc Full time

    We’re a microprocessor (edibles) who co-packs for other brands (and we also have two brands ourselves that will be a main area of focus). This position will lead and manage the following areas: - Maintaining overall quality assurance program and compliance with all relevant regulations - R&D for new edible formulations - Managing and maintaining overall...

  • Office Manager

    2 days ago


    Dartmouth, Canada Ultimate Bathroom Renovations Full time

    **Office Administrator / Customer Service Manager** Ultimate Bathroom Renovations offers complete bathroom renovations in the Halifax and surrounding area. Our vision is to provide the most exceptional bathroom remodeling experience available in our marketplace from design to completion. We are looking for an Office administrator / Customer Service Manager...

  • Account Manager

    4 weeks ago


    Dartmouth, Canada Atlantic Shield Insurance & Financial Inc. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 3 years to less than 5 years - or equivalent experience **Work setting**: - Urban area - Insurance company - Financial services industry **Tasks**: - Identify clients' financial goals and objectives - Analyze clients' financial...

  • Account Manager

    4 weeks ago


    Dartmouth, Canada DXP | HSE Integrated Ltd. Full time

    **About the Role** The Inside Sales will grow sales and increase company profits by cultivating current customers and recruiting new customers. The Inside Sales will increase profitability by promoting products, providing technical support and conducting training to new and repeat customers within an assigned territory. They are expected maintain an...


  • Dartmouth, Canada Walmart Canada Full time

    **Position Summary... **:Please seek a recommendation from your Store Manager before applying. To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. **What you'll do...**: 1. As a member of the Store Management Team drives profitable...

  • Project Manager

    1 month ago


    Dartmouth, Canada JDI IT Full time

    **PROJECT MANAGER*** **Location**:Darthmouth, NB *** Having been involved in the delivery of projects in the past, you know what it takes to bring things across the line. It takes dedication, laser focus and organization skills that would rival the best. In this dynamic role, we are looking for change leaders, who can connect with people, drive...

  • account manager

    1 month ago


    Dartmouth, Canada Atlantic Shield Insurance & Financial Inc. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 3 years to less than 5 years or equivalent experienceWork settingUrban areaInsurance companyFinancial services industryTasksIdentify clients' financial goals and objectivesAnalyze clients' financial recordsDevelop financial plans for...


  • Dartmouth, Canada McDonalds Full time

    As the General Manager, it is your responsibility for growing restaurant sales and guest counts profitably, and for ensuring the restaurant meets McDonald’s critical guest standards of Quality, Service, and Cleanliness. The General Manager role models best-in-class Guest Experience behaviors. The General Manager works with their manager (supervisor or...

  • Project Manager

    1 month ago


    Dartmouth, Canada Medavie Health Services Full time

    Position Type: Permanent Closing date: 2024-04-30 Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health...


  • Dartmouth, Canada MOBIA Technology Innovations Full time

    Halifax, Nova Scotia MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity and Application and Data Services. Working with Service Providers, Government, Healthcare, and Enterprises across Canada, MOBIA has developed...

  • account manager

    1 month ago


    Dartmouth, Canada Atlantic Shield Insurance & Financial Inc. Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experienceWork settingUrban areaInsurance companyFinancial services industryTasksIdentify clients' financial goals and objectivesAnalyze clients' financial recordsDevelop financial plans for clientsMake...