Program Manager, Quote to Cash Operations

4 weeks ago

Old Toronto, Canada Salesforce, Inc. Full time
Description:

Salesforce is seeking an experienced and passionate Project and/or Program Manager to join the Revenue Operations PMO Team and help manage the strategic alignment, execution, and engagement on various projects, programs, and initiatives within the scope and impact on internal Quote to Cash operations. This role is responsible for driving project and program excellence around internal Quote to Cash business processes and systems as it relates to coordinating Quote to Cash scope, schedule, and budget/resources across enterprise-wide projects, as well as internal Quote to Cash programs.

Responsibilities:
  • Drive internal team adoption of Quote to Cash project delivery methodology, governance, templates, and engagement models within the team.
  • Establish regular communication mechanisms on portfolio progress and challenges, and lead prioritization discussions on required adjustments.
  • Ensure transparency, alignment and clear communication of strategic programs and their resource impacts across the portfolio to key business and technology team members.
  • Create and manage Quote to Cash project plans; monitor and review project progress and timelines, adjust schedules and plans as needed, and identify and resolve risks/issues to ensure project success.
  • Track items needed to manage the overall Quote to Cash project portfolio, such as utilization of project resources managed against resource allocation and capacity. Assist in building and handling the capacity plan for the portfolio.
  • Lead day-to-day execution of Quote to Cash projects and assist with the planning, tracking, documentation, and status updates for the project; deliver status updates to relevant executives and team members of the Quote to Cash workstream.
  • Proactively drive alignment across a diverse set of collaborator groups, ranging from executive leadership to PMO teams to subject matter experts in various departments. Connect planning practices to long term strategic roadmaps.
  • Complete project management activities ensuring adherence to Salesforce enterprise-wide project methodologies, project gates and governance.
  • Work with leadership teams and other project managers of our business partners, such as IT or other departments in Finance, to streamline and improve cross-dependent processes.
Minimum Qualifications:
  • 5+ years of relevant project management experience with proven track record of success.
  • Understanding of enterprise-wide project/program planning and strategic considerations.
  • Experience defining scope and impacts of projects/programs and using data and metrics to identify improvements.
  • Working understanding of Lucidchart or other process documentation software. Working understanding of Smartsheet or other project management software.
  • Ability to weigh business and technical requirements to produce project plans and other project management deliverables.
  • Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
  • Ability to facilitate meetings and (difficult) conversations at all levels regarding budget, resources, and timeline and formally communicate purpose, outcomes of relevant meetings, action items and next steps.
  • Ability to adjust techniques to motivate and influence project team members, business team members and partners, and various levels of leadership.
  • Ability to think quickly to excel in a fast growing/fast paced environment and managing to timelines where adaptability is imperative.
  • Ability to lead one or two large-scale projects (or a few small to medium-sized interrelated projects) requiring sophisticated cross-functional collaboration and management at the program level.
Preferred Qualifications:
  • PMP Certification or equivalent preferred.
  • Previous experience creating and delivering executive level presentations (PowerPoint, Google Slides).
  • 3+ years of experience with Salesforce products preferred.
  • Familiarity with CPQ and Order Management Systems preferred.
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