Concierge Security Engineer 3

4 weeks ago

Ottawa, Canada Arctic Wolf Full time
Concierge Security Engineer 3

Ready to further your career in the fast-paced, exciting world of cyber security?

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Concierge Security Engineer 3 to be part of making this happen.

About the Role:

The Concierge Security Engineer supports the technical relationship with their assigned customers and leverages their skills and expertise to create and maintain an outstanding partnership with customers around the provision of security services.

As a Concierge Security Engineer, you will:

  • Create and maintain a partnership with our customers
  • Analyze log and system data
  • Interact with, and manage, internal and external stakeholders
  • Communicate, educate, and share information with non-technical people
  • Help our customers diagnose problems as well as support specific customer requests
  • Be the primary technical point of contact for our customers
  • Act as a champion for our customers within the Arctic Wolf Team
  • Mentor junior analysts with their technical and soft skills

This role combines aspects of an IT Security Analyst, Security Architect, Incident Response Consultant, Security Sales Engineer, and Technical Support. The CSE will be responsible for implementing, overseeing, managing, and supporting the network security infrastructure for multiple enterprises by leveraging Arctic Wolf’s cloud infrastructure and their expertise in a wide variety of fields. The CSE works in a team along with an assigned Concierge Security Analyst and Customer Success Managers. Arctic Wolf CSEs develop strong working relationships with our customers and feel ownership over their security posture.

We are looking for someone who has most of the following:

  • 3+ years in Information Security, Network Security, or Cyber Security
  • 3+ years additionally as a Network Admin, System Admin, Cloud Admin, or similar is strongly preferred
  • A detailed understanding of Enterprise IT Security, including: Firewalls, Intrusion Detection, Antivirus, Content Filtering, and Proxies
  • An understanding of Enterprise IT Operations, including: Networking, Active Directory, LDAP, Windows Server, and Cloud Infrastructures
  • Experience analyzing log and system data from the above list and other IT systems
  • Proficiency in one or more scripting tools and languages such as Python, Bash, and Power Shell
  • Great writing and speaking skills
  • Excellent relationship-building skills in a professional context
  • A positive “can-do” attitude
  • A willingness to learn and continuous self-improvement
  • Degrees in engineering or technology are a plus. Any security or IT certification such as CISSP is also positive.

Additional skills and experience:

  • Security forensics
  • Malware analysis
  • E-discovery
  • Threat containment
  • Firewall and IDS provisioning
  • Proxy and content filtering provisioning
  • Authentication and identity management
  • Risk and vulnerability assessment
  • Network and security auditing
  • Network troubleshooting
  • Penetration testing
  • Attack simulation
  • PowerPoint presentation skills

About Arctic Wolf:

At Arctic Wolf, we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022), and Great Place to Work - Canada (2021, 2022).

Our Values:

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community.

All wolves receive compelling compensation and benefits packages, including:

  • Equity for all employees
  • Bonus or commission pay based on role
  • Flexible time off, paid volunteer days, and paid parental leave
  • 401k match
  • Medical, Dental, and Vision insurance
  • Health Savings and Flexible Spending Agreement
  • Voluntary Legal Insurance
  • Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible.

Security Requirements:

  • Conduct duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information.
  • Background checks are required for this position.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.

At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean – in constantly building, measuring, and learning in all aspects of our business. We truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees.

Arctic Wolf is focused on building a workforce that is diverse and inclusive. If you’re excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply. We review all applications.

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