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Cybersecurity Concierge

2 months ago

Ottawa, Ontario, Canada Arctic Wolf Full time
Concierge Security Engineer 3

Arctic Wolf is seeking a skilled Concierge Security Engineer 3 to join our team. As a key member of our security operations team, you will be responsible for supporting the technical relationship with our customers and leveraging your expertise to create and maintain outstanding partnerships.

About the Role:

The Concierge Security Engineer supports the technical relationship with their assigned customers and leverages their skills and expertise to create and maintain an outstanding partnership with customers around the provision of security services.

Key Responsibilities:

  • Create and maintain a partnership with our customers
  • Analyze log and system data to identify potential security threats
  • Interact with and manage internal and external stakeholders to ensure seamless communication
  • Communicate complex technical information to non-technical stakeholders
  • Diagnose and resolve customer issues in a timely and efficient manner
  • Act as the primary technical point of contact for our customers
  • Mentor junior analysts to develop their technical and soft skills

Requirements:

  • 3+ years of experience in Information Security, Network Security, or Cyber Security
  • 3+ years of experience in a related field such as Network Administration, System Administration, or Cloud Administration
  • Detailed understanding of Enterprise IT Security, including firewalls, intrusion detection, antivirus, content filtering, and proxies
  • Understanding of Enterprise IT Operations, including networking, Active Directory, LDAP, Windows Server, and cloud infrastructures
  • Experience analyzing log and system data from various IT systems
  • Proficiency in one or more scripting tools and languages such as Python, Bash, and PowerShell
  • Excellent communication and relationship-building skills
  • A positive attitude and willingness to learn and self-improve

About Arctic Wolf:

At Arctic Wolf, we're committed to fostering a collaborative and productive work environment that welcomes diversity and inclusion. We've been recognized as one of the 50 Most Innovative Companies in the world and have received numerous awards for our excellence in security operations.

We offer a comprehensive compensation package, including equity, bonus or commission pay, flexible time off, paid volunteer days, and paid parental leave. We're an equal opportunity employer and are committed to creating a welcoming and accessible environment for all employees.

Security Requirements:

  • Conduct duties and responsibilities in accordance with AWN's Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information.
  • Background checks are required for this position.