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Restaurant Supervisor
3 months ago
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SSP Canada operates multiple restaurants inside the Ottawa International Airport, including: Starbucks, Tim Hortons, Bridgehead Coffee, Darcy McGees, Cafe en Vin, Big Rig, Cork & Well, Canal Market.
Responsibilities as a Restaurant Shift Supervisor include:
- Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members.
- Understand that our guest is our #1 priority.
- Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis.
- Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards.
- Communicate and clarify major job duties, priorities, and expectations to team members.
- Provide support, direction, and encouragement in helping the team succeed in delivering business goals.
- Document observations, discussions, etc., both good and unacceptable performance accordingly.
- Assist team members in developing the skills and abilities necessary for improved performance.
- Ensure that products are of the highest quality.
- Responsibility for overseeing cash duties.
Qualifications and Experience
- Vocational or on-the-job training essential.
- Excellent interpersonal skills and ability to interact with and motivate team members.
- Excellent communication and organizational skills.
- Ability to read, interpret, and articulate instructions using clear and direct language.
- Able to work as part of a team within a fast-paced food service environment.
- Minimum of 8 months experience within a busy restaurant/hotel environment.
- Supervisory experience required.
- Cash handling experience required.
SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required.
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