Fresh Customer Experience Specialist
4 days ago
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.
Role Mandate:
Visiting and working along various stores in YIG Atlantic Canada (Role based in Nova Scotia). Travel up to 90% will be compensated on travel expenses.
The Specialist is a pivotal role which provides required support to District Managers, Store Managers, Department Managers and other store colleagues to ensure great execution on both merchandising and operational standards in order to achieve growth in sales, profit and market share.
Accountabilities:
- Work with Category Managers and Directors in the development of effective store merchandising programs within the format.
- Working with a group of assigned stores, ensure department adherence to company policies/procedures and consistent execution of format process and strategy. Determine how variances from policy or strategy should be addressed.
- Act as a liaison to ensure effective collaboration between stores and merchandising, applying expertise in both fields to help provide clarity and reach agreement on specific standards of execution.
- Conduct store visits, analyze department performance and provide feedback to District, Store and Department Managers. Develop action plans to address any gaps in performance or procedure. Follow up with Department and Store Managers on prior feedback/action plans in order to ensure continuous department improvement. Keep District Managers and Sr. Specialist abreast of progress on improvement plans in their respective stores.
- Help identify stores that require priority assistance reducing shrink, develop action plans with Department Managers and Store Managers to address this issue, and work with them to implement the action plan.
- Provide guidance and feedback which complements Learning Stores training to Department Managers and store colleagues.
- Work with departments on customer complaints and requests for new products to ensure high levels of customer service
- Ensure that department budgets are met and that departments achieve targets for sales, margins, period end results, inventory, and shrink, and other CLASS measurements.
- As required, help departments resolve external issues such as vendor credits and internal issues such as labour scheduling and interpersonal conflicts.
- As required, assist with new store openings and refurbishments
- Operational experience as a specialist, preferably in the department he/she will be responsible for
- Retail management experience; experience working in multiple formats a plus
- Excellent problem solving, communication and interpersonal skills
- Achievement of department sales, margins, period end, inventory, shrink targets
- Improvement of priority stores’ departments upon implementation of specialist-driven action plan
- Sales, margins, shrink of department for new stores that specialist works on opening, compared to figures of similar new stores
- Customer survey results that pertain to specialist’s department
- Department’s employee survey results and employee turnover
If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process. #J-18808-Ljbffr
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