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Translations Senior Project Manager
2 months ago
Translations Senior Project Manager
Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach their business goals is the foundation of our success.
We have built best-in-class Artificial Intelligence (A.I.) machine translation technology that is specifically trained for the Canadian legal and financial markets. It delivers complex, industry-specific translations with unprecedented quality and unmatched speed.
Position Summary
The Senior Project Manager is the front-line relationships manager charged with preserving and improving client and resource relationships. Alexa Translations partnerships are typically long term in nature, and managing existing client relationships and striving for an always improved client experience is the main focus.
The Senior Project Manager enables his team members to successfully manage their respective projects and acts as the escalation point and subject matter expert for any questions and guidance for his team as well as the main coordination between his team and other departments within Alexa.
Principal Responsibilities and Duties
Everything we do in project management is focused on providing an exceptional customer experience. To accomplish this, the Senior Project Manager is fully responsible for the entire life cycle of the client experience for all projects in his/her area.
- Project Planning
The smooth execution of a project depends to a large degree on good planning and ensuring that all stakeholders are in full agreement as to process, budget, timelines, deliverables as well as the agreed method of communication during the project and between project cycles. For a project manager in the translations business, the proper education of the client is an integral part. The careful planning and selection of all resources needed to deliver the project within the timelines and within budget.
- Execution
The Senior Project Manager oversees the execution of his own projects as well as the projects executed by his team members and is ultimately responsible to keep all stakeholders informed and aligned as to timelines, details, and any needed coordination throughout the execution phase.
- Project completion and follow-up
Upon successful completion and delivery of the project, the Senior Project Manager ensures that any follow-up calls are done with the involved stakeholders.
- Client Relationship
For any recurring and/or contracted clients, the Senior Project Manager is fully responsible for maintaining the relationship with the clients and all requesters. Here again, the Senior Project Manager ensures that all prep work, agreements, and planning are done well ahead of the start of project execution.
Qualifications
Education:
- College diploma, university degree or equivalent
- Bilingual (English/French) mandatory requirement
Experience and Proficiencies:
- 7+ years of experience in Localization Project Management, managing complex projects involving multiple stakeholders
- Technical, Transportation, communications or SaaS industry experience
- Experience dealing with middle managers and senior managers in client/partner relationships
